Position Title: Patient Service Assistant
Reports to (position): Dialysis Clinic Manager
Primary purpose of the role:
* To provide support to the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect patient care.
* Functions as a team member, promoting the values, missions, and goals of the clinic and company, constantly working towards their achievement.
Key Responsibilities:
* Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care.
* Ensures cleanliness and neatness of patient’s environment and stock room.
* Ensures cleaning of the Isolation rooms is done when required.
* Cleans exterior of dialysis machines, patient chairs, and over-bed tables as per policy and procedures.
* Assists with basic food preparation and delivery of nutritional requirements to patients as well as assists with meal ordering.
* Serves, distributes, and collects patient/visitors meals and refreshments.
* Arranges patient transport from Dialysis treatment.
* Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic.
* Monitors consumable stores and orders stock as required.
* Confirms delivery of stock, checks inventory, and documentation.
* Performs stocktake when requested.
* Maintains Clinic Manager database.
* Ensures routine collection and appropriate disposal of linen, rubbish, and contaminated waste.
* Orders and packs away linen.
* Assists in the collection of blood samples by pathology lab, helps spin blood before collection.
* Participates in Quality Improvements activities as required by the Dialysis Clinic Manager.
* Ensures/promotes a safe, secure, and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
* Engages in internal and external in-service activities to enhance/maintain skills and knowledge.
Competencies (attitude, skills, typical qualifications & experience)
Essential:
* Knowledge of Infection Control/Hygiene principles and implementation of this knowledge into daily practice.
* Demonstrated organizational and problem-solving skills combined with the ability to work in a self-directed manner.
* Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team.
* Knowledge of Work Health and Safety as it relates to the role within the facility.
* Understanding of the Quality improvement process and risk management obligations.
* Demonstrated skills in food preparation and presentation.
* Basic office skills, including filing and answering telephone enquiries.
* Previous experience in patient assistant role.
* Basic computer literacy.
Desirable:
* Completion of a Patient Service Assistant Certificate or equivalent qualification.
* Demonstrated commitment to quality improvement initiatives.
* Effective communication skills, both written and verbal.
* Team player.
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