* Permanent (Full-time)
* Hybrid ways of working – WFH and onsite at Bella Vista
* Monday to Friday, with one Saturday every four weeks
Job Description:
This role will focus on consumers' sleep health journey and understand multiple pathways they can engage with while offering needs-based solutions to Awaken Their Best through ResMed's sleep health product range.
Working within ResMed's Australian Consumer Care Centre team, this role provides front-line support to new and existing consumers Australia-wide looking to start or continue their journey to a better night's sleep via phone, video call, SMS, social media, and live chat.
Main Responsibilities:
* Create a gold-star consumer experience across all interactions and pathways, striving to meet the consumer's needs in their first point of contact.
* Identify, handle, and convert sales opportunities confidently by engaging with consumers in finding the right combination of products and services to meet their needs.
* Actively promote ResMed product and service offerings to existing and potential consumers, including promotions, product releases, partnerships, and self-service options.
* Demonstrate a strong sense of ownership of the consumer's omni-channel experience, nurturing a pipeline from initial enquiries through to processing sales and after-sale support.
* Advocate for and educate on the continued usage of ResMed products and services to the consumer throughout their ongoing sleep health journey to Awaken Their Best, creating consumer advocates along the way.
* Strong commitment and drive to achieve weekly, monthly, and quarterly sales targets while continually providing a gold-star consumer experience.
* Actively think of and be involved in continuous improvement projects and their implementation within the Direct-to-Consumer Channel.
Requirements:
* 3 years' sales experience in a fast-paced inbound or outbound telesales environment.
* Technologically literate (MS Office, CRM, and phone systems).
* Strong communication skills (both written and verbal), exceptional active listening abilities.
* Demonstrated ability to convert potential leads to sales.
* Experience in working towards and achieving targets.
* Willingness to embrace change and commitment to continuous improvement.
* Aptitude for problem-solving, dealing with difficult consumers while always staying solution-focused.
* Ability to work autonomously, interpret instructions, and follow processes and procedures. Set priorities and operate in a busy environment to meet critical deadlines.
* Flexibility to work a variety of shifts including weekends.
* A self-starter with the ability to work within varied environments.
Desirable Skills:
* Understanding of Australian Consumer Law relating to Retail and Manufacturers.
* Knowledgeable in using Salesforce, Cisco phone systems, and MYOB or Shopify.
Benefits:
ResMed offers flexible/hybrid work arrangement options (work from home 3 days a week), and every new hire gets a ResMed SWAG pack prior to joining. We also offer benefits such as:
* Employee Stock Purchase Plan (ESPP)
* Employee Assistance Program (EAP)
* Career advancement opportunities
* 20 weeks Paid Parental leave
* 2-day Volunteer leave
* Carers leave
* Free gym and swimming pool access
* Free parking, subsidised barista coffee, subsidised meals, and many more