Customer Service Assistant Manager - Support Centre
Lead and influence a passionate support office team dedicated to excellence in customer service and operational success, both in-store and online.
About the Role
* Lead, influence and support your team to exceed customer expectations.
* Develop and grow your team's capabilities to achieve long term retention.
* Effective roster management to meet diverse trading patterns while optimising costs.
* Review and manage response rates on all queries and escalate where appropriate.
* Evolving efficiency processes to lift productivity and support growth.
* Hands-on leadership role with a collaborative and inclusive approach.
* Building relationships with internal and external stakeholders.
* Exceeding customer expectations via all touch points.
About You
* Experience in leading and developing customer service teams in retail and e-commerce settings.
* Exceptional communication and interpersonal skills, with a focus on customer-first solutions.
* Passionate about team development, engagement and retention.
* Strong organisational and analytical skills to manage multiple priorities and improve efficiencies.
* Hands-on experience with reporting metrics and ERP systems.
* A well-organised manager with a desire to continually improve processes.
* Genuine, approachable leadership style.
What We Offer
* Competitive salary starting from $80k+
* Superannuation
* Work in a supportive & inspirational business with an authentic, people-first culture
* Structured onboarding and ongoing training to set you up for success
* Access to outstanding product discounts
* Career growth and development opportunities