Job Description
1. At-least 2 years Telstra provisioning experience
2. Permanent Role – Immediate joining
3. Excellent written and communication skills
Our Client is a leading Telstra Enterprise Partner. You are seeking for an experienced person to join a busy help desk provisioning environment. This is a varied role which incorporates both mobile and fixed provisioning, IT Support together with MDM and Bill Management reporting.
What will you do?
4. Must have a NAC and experience of handling corporate client
5. Proactive: Ability to manage a busy help desk & ability to proactively pick up work from the team
6. Demonstrate the ability to be customer focused, solutions orientated and the ability to follow up on outstanding things
7. Ability to provide exceptional customer service over the phone (90%) or on premise (10%)
8. Billing Analysis: Experience of reading and analying Telstra / Telecom billing with monthly spend from $1000 per month to $500,000 per month
9. Billing Data Analysis: Experience of analysing Telecom Bills for data useage / charges using Excel, Vlookups, Pivot Tables, arregate functions etc and identifying problem areas and recommending solutions (with sales team)
10. Sales Support: Assist sales team in provision Telstra & MDM solutions through Telstra systems such as MNC, etc
11. Customer Support: Process customer requests such as billing enquiries, new connects, transfer of ownerships, international roaming requests, porting services, Pin requests ,cancellations /suspensions and blocking services to name a few plus
12. IT Help Desk: Set up mobility devices from time to time, configure Airwatch setting and handling devises through Airwatch (training will be provided)
13. Operating hours are between 8 am-8 pm working day is 8 hours but a shift could be any time in this time slot
Skill / Experience Requirements:
14. Must have At-least 2 years TELSTRA provisioning experience
15. Good problem solving skills and the ability to navigate your way around an IPhone, Samsung and windows devices would be an advantage.
16. Strong customer engagement skills with at-least 4+ years of experience
17. Telstra experience – billing and provisioning
18. Proven ability to work through customer inquiries and resolve problems professionally
19. Must speak English clearly – Must have good written and verbal communication skills
20. Must be able to work in a small team environment and be up for the challenge of working for a diverse organisation
21. Experience with Airwatch will be advantageous
What is on offer:
22. Permanent position
23. Excellent client engagement role
24. Competitive remuneration
25. Opportunity to grow in the organisation
26. Trained provided for MDM (mobile Device Management) Airwatch Solutions
27. Opportunity to grow into MDM solution architect space