DESCRIPTION Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. As a System Development Engineer, you will build tools and processes for monitoring, operating, and scaling ground infrastructure to millions of users around the globe. Use and enhance the tools you and the team develop. Using metrics, scalability in design, and continuous improvement, you will automate repetitive processes to eliminate outages and enable high availability of the ground infrastructure. This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations Key job responsibilities - Continuously strive for operational excellence by seeking to automate away manual processes - Ensure that all systems are designed to be robust, scalable, maintainable and adaptable as the service scales and evolves over time - Build and maintain critical infrastructure, tools and operating procedures to report on the health of ground infrastructure. - Integrate with other existing systems such as trouble ticketing, dashboards, and metrics tools and services - Measure and improve the performance and availability of the Kuiper Ground Infrastructure - Provide critical operations support and incident response for the service, while taking part in an on-call rotation A day in the life Mentoring, Design, Coding, Operational Excellence: Work with business partners, leadership and other engineers, influence and lead the design of systems. We need your ideas and your ability to take initiative, innovate, and produce results as we continuously improve the customer experience. Day to day work will vary between automation or other scripting work, operational excellence initiatives, design meetings, coordination with engineering teams and external partners, and an on-call rotation. About the team The team is comprised of a leader and System Development Engineers in North America, Europe and Australia. The overall mission is to ensure Kuiper Ground Infrastructure is always available to serve customers. BASIC QUALIFICATIONS - 4 years of deploying and operating in a Linux/Unix environment experience - Knowledge of at least one modern programming language such as C, C++, Java, or Perl - Practical experience in networking, storage systems, operating systems and hands-on systems engineering experience - Designing or architecting (design patterns, reliability and scaling) of new and existing systems PREFERRED QUALIFICATIONS - Experience writing technical documents, project plans and progress reports to leadership and to stakeholders - Curious to learn in depth about both technology and our customers - A curious self-starter with a proven track record of diving into unknown territory, learning new concepts, and pushing your comfort zone. - An effective multi-tasker who navigates a fast-paced, deadline-driven environment with grace and efficiency. Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.