**About Us**
Novotel Melbourne South Wharf stands tall as a 26-level golden tower, boasting 347 stylish rooms and suites. Our hotel is home to Mr. Carpano Dining and Bar, and Allora Café, offering a delightful dining experience. With direct access to the Melbourne Convention & Exhibition Centre (MCEC), the largest meeting space in the Southern Hemisphere, and adjacent to the DFO centre with over 180 retail brands, we provide an ideal location for both business and leisure travellers.
**Job Description**
We are seeking a reliable and dedicated individual to join our Concierge team as a Porter. This role plays a vital part in maintaining a welcoming and safe environment, ensuring our guests have memorable experiences during their stay.
**Key Responsibilities**
* We require our Porters to be present at the Concierge/Front Desk or in the lobby to assist guests, colleagues, and visitors.
* Our team members must provide passionate, knowledgeable, and friendly service to external and internal guests at all times.
* Efficient collection and delivery of guest luggage is essential, and we expect our Porters to achieve this in a timely manner.
* Assisting guests with enquiries and complaints, while providing accurate information about hotel facilities and nearby attractions, is crucial.
* Effective communication with other departments is necessary to ensure relevant information is shared.
* Maintaining a safe and secure environment for our guests is a top priority.
**Requirements**
* Previous customer service experience, preferably in a busy hotel environment, is highly desirable.
* The ability to provide prompt and efficient service, including building rapport with guests, is essential.
* We are looking for self-motivated individuals with a positive and professional attitude.
* Good interpersonal skills, enabling effective communication with all levels of team members, are required.
* A willingness to work flexible hours, including weekends and holiday periods, is necessary.
**Benefits**
* As a member of our global hospitality company, you will have opportunities to explore Accor's limitless possibilities.
* We offer on-the-job training and mentorship to support your career growth.
* Access pathways for career advancement and personal development within Accor are available.
* You will enjoy exclusive Accor discounts and global benefits.