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When disaster strikes, we respond FIRST and FAST, to deliver contemporary and innovative solutions, that saves valuable property and livelihoods, carefully restoring lives, piece by piece.
To continue to meet the needs of clients, retain an excellent reputation for delivery and allow for the demands of an ever-growing business, we have two vacancies for a suitably qualified and experienced individuals to join our National Customer Service team as Call Centre Operators based in our Perth branch. Steamatic are part of a large publicly listed company, positioning us as Australia’s largest disaster recovery and restoration specialist. Steamatic retains its fun, family environment, and is a great place to grow and develop your career. With a reputation for excellence, you will be able to utilise your skills on challenging and meaningful projects, supported by other subject matter experts within our own collaborative and supportive management team, and reap the rewards of limitless career potential.
Steamatic is Australia's longest established and largest restoration company with over 40 locations throughout Australia and growing each year.
Who our HERO’s are:
People with energy and passion, people who are keen to learn and want variety in their role. People with a can-do attitude, empathy, accountability and a methodical aptitude, and a genuine interest in learning about restoration.
About the role
* Receiving inbound calls from insurance claims administrators, insurance customers, internal restoration technicians and other general enquiries.
* Triaging calls and entering data for new claims from inbound calls, outbound calls and emails.
* Entering data and updating claims via insurance companies online portals.
* Ensuring KPI's are achieved.
* High volume, fast paced with supportive team.
Skills and experience
* Exceptional customer service ability.
* Strong oral communication skills and friendly telephone manner.
* Efficient and accurate data entry.
* Ability to multi task and maintain composure under pressure.
* Empathetic nature.
* Insurance industry preferred not essential.
* Intermediate computer skills and experience working on databases and/or portals desired.
If you have some qualifications, not much experience, but a keen desire to learn with a fantastic attitude, that’s fine – you’ll learn on the job from our dedicated and highly experienced team!
* Immediate start, full time permanent role
* Permanent position with paid overtime.
* Working as part of the National Administration team, based out of Canning Vale WA.
* External and internal industry specific training provided.
* Social functions and branch celebrations.
* Employee reward and recognition platform - Perkbox.
* Free Employee Assistance Program.
* Respected organisation with stability & security.
* Support & guidance from experienced managers.
* Positive, challenging & rewarding environment.
* Future career progression where great work is recognised & rewarded.
* Advancing in technology in a forward-thinking company, embracing initiative and innovation.
* Great opportunity for someone wanting an opportunity to learn and grow their career through internal promotion.
Our corporate values ensure all our people are our true HERO’s. H – Highest Ethics in all that we do, E – Empathy to each other, our customers and business partners, R – Return in profit and return in property – restoring lives, return on effort & recognition, O – Opportunity to grow, to be the best version of ourselves and return for all shareholders. We celebrate Responsibility, Integrity, Care, Excellence and Enjoyment. If these values resonate with you then you may be the new HERO we are looking for. Join us in creating a positive work environment where individually we are good, but together we are brilliant.
If the cape fits……
Then please apply, we’d love to learn more about you and why you think you are our next HERO.
Ability to be flexible with working hours and overtime essential as required to ensure our team provide outstanding service and responsiveness to our customers in a time of need.
The successful candidate must have the right to work in Australia, be able to obtain a Working with Children Check and a full Police check.
How do your skills match this job?
Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* Have you worked in a call centre before?
* How many years' experience do you have as a Customer Service Call Centre Representative?
* Do you have a current Australian driver's licence?
* What's your expected annual base salary?
* Do you have customer service experience in the insurance industry?
* How much notice are you required to give your current employer?
* How many years' experience do you have as a Reception Role?
We believe that an Organisation is only ever as good as its people. We know our people are exceptional not just in terms of their professionalism and expertise but in the pride they take in doing the job right the first time.
Since Steamatic’s establishment in Australia in 1986, commitment, expertise and integrity is what has differentiated Steamatic to Australian industries.
Steamatic is Australia’s leading provider of restoration, cleaning and disaster management services and provides unrivalled coverage of the domestic and commercial restoration and loss mitigation sectors.
Headquartered in Melbourne, Steamatic has a network of over 20 service response centres throughout Australia including Branch Offices in New South Wales, ACT, Queensland, South Australia and Victoria. In addition, Steamatic has the capability, resources and infrastructure to attend anywhere in Australia where a catastrophe has occurred. Our stated aim is to ensure our service and commitment to our clients meets our aspirations of quality and reliability whilst delivering an effective and cost efficient service 24 hours a day, 7 days a week.
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