Loyalty Ambassador
* Beautiful location on the Elizabeth Quay waterfront
* Training and Career Development opportunities within an international brand
* Discounts on hotel rooms and food and beverage within Marriott
* Discounts on retail venues around the location
* Recognition and wellbeing programs
* Marriott Life with the Works - Paid Birthday Leave, Sabbatical Leave, and Parental Leave
* Free Employee Meals
About the Role
Duties
* Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.).
* Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
* Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
* Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities.
* Contact appropriate individual or department (e.g., Bellperson, Housekeeping, Food & Beverage Server) as necessary to resolve guest call, request, or problem.
Skills & Experience
* Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)
* I'm Alert Food Safety Certification (from City of Perth)
* Experience working in customer service role preferable
* Passion for customer service
* Unrestricted working rights for Australia
Only shortlisted candidates will be contacted to go through our selection process.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. #J-18808-Ljbffr