Senior administration officer - orange based

Senior Administration Officer - ORANGE BASED Senior Administration Officer – NSW Government 6 month contract with likely extensions Orange / WFH (must be based or willing to go to Orange) $42 - $45 p/h + super Key Accountabilities: Provide high-quality administrative and clerical support to ensure efficient day-to-day operations Respond to a high volume of customer enquiries via phone and email, including handling sensitive or emotionally charged calls with empathy and professionalism Deliver exceptional customer service in a fast-paced environment with competing priorities and strict deadlines Maintain and update administrative systems, databases, and records accurately Process incoming and outgoing correspondence, manage registers, procure office supplies, and support meetings and events Work collaboratively within the team and with other internal stakeholders to meet shared goals Escalate complex or unresolved issues appropriately to ensure timely and accurate resolution Maintain a strong understanding of relevant guidelines, policies, and procedures across administrative and program areas Essential requirements: Experience working in high-volume administrative or customer service environments Ability to handle sensitive client situations with discretion, empathy, and professionalism Strong organisational skills and the ability to juggle multiple priorities independently Confident using technology, including databases and record management systems Effective verbal and written communication skills Commitment to integrity, accuracy, and quality service delivery If you have relevant experience, please submit your latest CV and we will be in touch shortly!
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