Job Title: Infrastructure Technology Lead Analyst
The Infrastructure Technology Lead Analyst plays a crucial role in assisting with LAN/WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team.
Key Responsibilities:
* Create complex project plans and perform impact analyses to solve high-impact problems/projects and provide resolution to restore services.
* Provide Root Cause Analysis (RCA) post restoration of service and design testing approaches, complex processes, reporting streams.
* Assist with the automation of repetitive tasks and provide technical/strategic direction to team members.
* Review requirement documents, define hardware requirements, and update processes and procedures as necessary to ensure ongoing compliance with regulatory requirements.
* Conduct project-related research and operate with a limited level of direct supervision.
* Exercise independence of judgment and autonomy, acting as SME to senior stakeholders and/or other team members.
* Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets.
Requirements:
* 6-10 years of experience in roles centered around infrastructure delivery (application hosting and/or end-user services) with a proven track record of operational process change and improvement.
* Understanding of how specialization within an area contributes to the business and of competitors' products and services.
* Ability to develop projects required for design of metrics, analytical tools, benchmarking activities, and best practices.
* Effective written and verbal communication skills, ability to communicate technical concepts to non-technical audiences.
* Experience in a Financial Services or large complex and/or global environment preferred.
Team/Function Overview:
Citi's Market Data Services (MDS) team supports global platforms and services, working with many vendors that deliver real-time financial market data, and supporting thousands of desktop and application subscribers globally.
Role/Position Overview:
At Citi, we provide a fast-growing, personally challenging environment. We require anyone with excellent enthusiasm to join us and make an impact in supporting and improving the stability of our market data production environment.
Key Responsibilities:
* Participate in daily support for market data infrastructures and systems, ensuring market data environments are performing optimally.
* Provide knowledgeable and timely support to consuming vendor desktop and applications users.
* Work with software packaging teams, local vendors, and Citi network teams to install and support local market data systems.
* Communicate with Citi operations and technology partners on a regional or global basis.
* Engage with and keep market data users updated when coping with production issues, working with incident management and production support teams.
Project and Engineering Value:
* Take on technology projects and engineering activities to keep MDS platforms and systems running efficiently.
* Work with vendors on installations and upgrades, paying close attention to a high standard of work and ensuring they meet project requirements and timelines.
* Look for efficiencies and improvements to provide a more enhanced experience for users and be cognizant of cost implications for any Citi expense.
Criteria/Qualifications Required:
* At least 6-10 years of demonstrable experience working in a technology support capacity in the banking or finance sectors.
* Deep knowledge of LSEG trading platforms, RTDS/RMDS, and LSEG products.
* Knowledge of ITRS monitoring systems, both in support and engineering roles.
* Good communication, project management skills, and understanding of banking and financial terms and instruments, real-time data concepts, trading knowledge across Equities, Fixed Income, FX.
* Familiarity with Unix/Linux OS environments, network and firewalls protocols, databases, scripting languages, APIs, and Open-Source initiatives.
Job Family Group: Technology Job Family: Infrastructure Time Type: Full time Citigroup Inc. and its subsidiaries (