About Us Spotter Finance is an award-winning, rapidly growing mortgage brokerage with offices in Mandurah and Como.We're passionate about helping Australians achieve their dream of home ownership.Our team is known for its excellence in client service, and we're looking for a dedicated and experienced CSM or Broker Support professional to join our Como team to help deliver on that promise.The Role As a Customer Service Manager / Broker Support, you'll play a critical role in supporting our Mortgage Brokers by handling loan applications from start to finish, ensuring a smooth and efficient experience for clients.You'll work closely with the brokers, taking over applications partway through and managing them through to ApplyOnline.This behind-the-scenes role has minimal client-facing duties, focusing instead on lender coordination and application processing.Key Responsibilities Manage lending support by taking deals from the initial broker stages through ApplyOnline to completion.Liaise with lenders and banks on behalf of brokers to support accurate, efficient application processing.Provide exceptional support to brokers by ensuring all applications meet compliance requirements and lender criteria.Handle calculations, lending terminology, and serviceability requirements to ensure smooth application flow.Requirements Skills and Experience At least 1 year in a banking or lending support role Proficiency in ApplyOnline and MyCRM preferred, with solid skills in Microsoft Office.Strong communication skills, with an ability to collaborate effectively with banks and brokers.Experience in a high-volume lending environment, with the ability to work under pressure while maintaining accuracy and quality.Benefits Spotter Finance prides itself on fostering a collaborative, enjoyable, and professional environment.This role is based in our Como office, offering on-site parking and a team culture that supports growth, learning, and fun.We believe in a balanced work life with flexible hours, and we offer monthly RDOs as well.What We Offer Competitive salary package ($55,000 - $65,000) ** Based on experience level A supportive, tight-knit team that values individual contributions and collaboration Monthly RDOs, On-site parking Ongoing training and development opportunities to support your career growth A vibrant and positive work culture where your contributions make a real impact If you're ready to join a dedicated team that values hard work, collaboration, and the drive to deliver exceptional service, we'd love to hear from you!Apply today and be a part of Spotter Finance's success story.