Get AI-powered advice on this job and more exclusive features.6 month contract opportunity with potential for permanencyFlexible working arrangementsProvide your technical expertise to the ICT team.Your new companyExcellent opportunity to work for a leading university.Your new roleWe are seeking a dedicated and customer-focused Service Desk Analyst to join our IT Service Desk team. In this role, you will provide telephone support to resolve IT-related issues for both staff and students. Your friendly, helpful, and professional approach will ensure the timely and effective coordination of customer support.Key ResponsibilitiesProvide IT support via telephone, demonstrating a professional and capable approach.Resolve technical issues related to Microsoft operating systems (Windows 7/8/10) and Office 365 applications.Support Apple macOS users and troubleshoot networking issues (TCP/IP, DHCP, DNS, VPNs).Ensure customer satisfaction through timely and effective problem resolution.What you'll need to succeedMinimum of 3 years' experience in IT helpdesk or end-user support.Proficiency with Microsoft operating systems and Office 365 applications.Knowledge and experience with Apple macOS.Understanding of TCP/IP and networking concepts.Formal technical education and qualifications are highly regarded.Excellent communication and customer service skills.Only applicants with Permanent Residency or Australian citizenship are encouraged to apply as this position will lead to permanency post 6-month tenure.What you'll get in returnOpportunity to work in a dynamic university environment.Competitive hourly rates.Potential for permanency.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.Seniority levelEntry levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesEducation
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