Brisbane IT & Telecomms Help Desk / Support 6 month - work in a supportive team environment First line support - Apply your high quality customer service skills Apply your knowledge in reporting dashboards (PowerBI) If you are passionate about providing exceptional customer service and technical support, Quick Apply Now!
This is a 6-month initial contract with a potential to extend.
The role would suit a customer focused individual who is passionate about providing outstanding first-line IT support.
With your high-level customer service and technical aptitude, you will competently act as first line support to troubleshoot system-related issues in reporting dashboards (Power BI), ensuring an excellent user experience.
Recent experience in Power BI would be highly regarded.
Having worked in a similar role as the initial point of contact for users, you will confidently work through customer requests, resolving access, troubleshooting, and reporting issues.
With your strong analytical skills, you will competently triage issues and escalate or reassign cases when necessary.
To be considered for this role, you will ideally have: Exceptional customer service, particularly in IT, Business Intelligence, and Data Analytics.
At least 2 years' experience providing Level 1/first-line support to resolve application and system-related issues.
Experience in Power BI and a sound understanding of business intelligence tools and data analytics Excellent communication skills, both written and verbal, with the ability to engage effectively at all levels.
A customer-focused mindset with the ability to build and sustain positive stakeholder relationships.
Proven analytical and problem-solving abilities, alongside strong organisational skills to manage multiple tasks within deadlines.
This is an excellent contract opportunity starting around mid/end of February for initially 6 months.
You will work in a supportive team environment and have flexibility to work remote/onsite.
Apply today!
Shortlisted candidates will be contacted immediately.
Your ICT Recruiter for this role Michelle Otanes Account Manager M&T Resources ****** Apply Now