About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
We're looking for a Senior Banking Consultant to play a key role in delivering the desired customer experience. You'll adopt a positive relationship-based, customer centric approach, demonstrating passion for identifying and prioritizing the complete financial needs of customers. You'll also educate customers on easy ways to bank, providing professional expertise and advice to help them meet their financial needs and goals.
This role is responsible for serving customers directly, having needs-based conversations, and managing them through the associated property purchasing journey. You may also provide support to branch staff and assist with more complex customer needs.
Key Responsibilities:
* Act as an ANZ products initiator and role model
* Support the Branch Manager in delivering ANZ's retail strategy and day-to-day operations
* Meet customer needs through the provision of ANZ's range of home loan, insurance, investment products, and transactional services
* Take responsibility for 'knowing your customer' from a risk perspective
* Deliver the desired customer experience by adopting a positive relationship-based, customer centric approach
What We're Looking For
To succeed in this role, you'll bring:
* Prior experience in developing strong relationships in a customer-focused role
* Significant experience in financial services, preferably within the retail banking sector
* Excellent communication and interpersonal skills
* Leadership and coaching capabilities
* Experience in being an influential user and promoter of technology
* The ability to multi-task, adapt to change, and ambiguity
Why Join Us?
You'll be part of an organisation where diversity is celebrated. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, please let us know on your application.