About usHarrison Motoring Group is a family-owned automotive group in the Western Suburbs of Melbourne. We pride ourselves on our professionalism, expertise, and service. Our fun and friendly atmosphere has led to us becoming a multiple award-winning group, with a focus on great customer service and staff retention.We are on the lookout for a new Service Adviser, with options to work at either of our locations Caroline Springs or Melton at our multi-franchise dealerships.Previous experience is preferred but not essential; training will be offered for the right candidate.In this role you will:Be the main point of contact for customers throughout their service.Welcome customers into the service department on the day of their service.Complete training in reception processes, booking procedures, and invoicing.Acquire knowledge of our manufacturer service options and processes.Communicate with colleagues to schedule and complete the necessary repairs.Prepare repair orders and invoices.Update customer database as required.Communicate with customers providing information and time-frames regarding their vehicles.The ideal candidate will have:Previous experience in a Service Adviser role.Basic experience in customer service and developed communication skills.Capable IT skills and the ability to work with multiple programs.Confidence dealing with customers.The ability to work in and support a busy, diligent team.The ability to prioritise and seek assistance where necessary.A current, valid driver’s license.Kia, Isuzu, Hyundai, and Suzuki experience will be highly regarded.More about the benefits:On-the-job training.Factory training where appropriate.Modern dealership and showroom facilities.Respectful and supportive working culture.Individual and team incentive programs (as appropriate).Company vehicle (as appropriate).To apply, please submit your CV through Seek. Only shortlisted applicants will be contacted.
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