Senior On-Site TechnicianWe are FujitsuWe use technology to make happier lives.
We are a global leader in technology and business solutions that transform organisations and the world around us.
We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.About the roleProvide technical support activities as part of the Defence SmartCard platform, including installation, troubleshooting, problem resolution and maintenance.
Responds to customer questions regarding operation and malfunctions.
Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.Provide Business-As-Usual Level 2 and 3 operational support and sustainment effort to our Defence industry portfolio for a range of defence specific platforms.Respond to, resolve incidents and SRs within agreed SLA, and follow Fujitsu breach reporting process for any failed SLAs.Work with a range of stakeholders in relation to maintaining the operational environment and future enhancements and upgrades.All customer interactions and activities are logged and maintained in the correct client ITSM tool.Ensure that all Timesheets and project efforts are accurately recorded and submitted on time as per company requirements.About youMinimum 3-years Microsoft Windows Server/Active Directory administration experienceGeneral Unix/Linux knowledge and understandingGeneral Networking knowledge and understandingGeneral PKI knowledge and experienceDefence ICT knowledge and experienceGood analytical/problem solving skillsGood oral and written communicationITIL and ITSM knowledge and experienceMinimum NV-1 security clearance with willingness to uplift to NV2Why Fujitsu?We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion.
We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work.
We call this Be Completely You.We put people first.
We believe in the power of diversity to drive innovation and our AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.We offer tailored career paths across our global organisation to support your professional and personal growth.Our customers trust us.
We have an excellent reputation across the region and globally.Best in class reward and recognition programs flexible work, volunteering leave and more.We live our values of aspiration, trust and empathy, all day, every day.As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose.
In line with our diversity, equity, and inclusion strategy, we welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Maori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders.If you don't tick every box in this job description, please don't rule yourself out.
Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement.
We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply.
For more information, please email ****** Firm Representatives Please Read CarefullyFujitsu does not accept unsolicited assistance from search firms for employment opportunities.
All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company.
No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team.For Security Cleared Roles - PLEASE NOTE:Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a Australian Federal Government Security Clearance.
The role will or will likely involve access to controlled technology and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations.
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