As part of our growth strategy, we are recruiting an experienced Financials Consultant / Technical Account Manager who has extensive experience with Fusion Financials and service delivery / operations with Oracle products. As a Financials Cloud functional specialist, you will be Oracle Customer Success Services subject matter expert on Fusion Financials (SaaS) for our customers across the ANZ region. You will work closely with our other lines of business including our global product management, strategy, support and development teams to ensure the customer is gaining the maximum benefit from their Financials Cloud investment.
The successful candidate should have both functional and technical expertise in Oracle Fusion Financials. Ideally you should hold a current Oracle Fusion certification in Fusion General Ledger and/or other Financials module(s) ., Project Portfolio Management, Payables Cloud or Revenue Management Cloud.
Job Description
1. The role of the Financials Functional specialist is to provide expert level advice, guidance and consulting services to CSS’s Australia and New Zealand SaaS customer base. You will serve as a product specialist and adviser on Financials Cloud and collaborate with other teams as needed to deliver the desired outcome for our customers.
2. You will troubleshoot and resolve highly complex techno-functional Financials Cloud problems.
3. Provide onshore value-add, strategic advice to our SaaS Financials client base. This advice will include product roadmap discussions on future functionality.
4. Collaborate with offshore and onsite teams to ensure the customer is experiencing the highest levels of service.
5. Generate & manage service delivery plans, key deliverables, and marshal resources as required
6. Conduct workshops and discovery exercises
7. Help clients realise the maximum benefits of their Financials Cloud investment by increasing user satisfaction, adoption and overall satisfaction of the product.
8. Help our clients realise the ‘living system’ approach to their cloud investment via positive disruption of constant change and adoption via the quarterly update process.
9. Deliver targeted Financials training to customers across the region when required
10. Present the analysis of impactful and complex issues, and provide workarounds to the customer
11. Represent as a single point of contact between the customer & Oracle.
12. Deliver regular business and operational reviews to key business stakeholders.
13. Work with Business to support any configuration change, continuous improvement and optimisation of existing systems and processes.
14. Australian resident
Oracle Financials Cloud Technical skills
15. BI & OTBI Report development
16. Workflow configuration within Financials
17. Framework Personalisations
18. Data loading/migration (extracts, webs services, spreadsheet loaders)
19. ERP Security model
Oracle Financials Cloud Functional skills
20. Oracle Fusion Financials implementation or Support exposure with hands on experience with GL and any other 3 Fusion Financials modules.
21. Strong functional troubleshooting skills in Oracle Cloud Financials modules.
22. Experience in multiple end-to-end Oracle fusion Financials implementation project rollouts
23. Managed and supported Oracle Financials System configurations and architectures
24. Excellent knowledge of Oracle Cloud/Fusion Financials Modules such as General Ledger, Accounts Payable, Fixed Assets, Accounts Receivable
25. Experience with identifying areas of improvement and development of solutions and changes to enable the improvements
26. Demonstrate a good understanding of the Fusion quarterly update process and best practices according to new feature adoption, testing and change management.
27. Strong Financials business process and concepts knowledge
28. Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios using Oracle Cloud Financials.
29. Strong knowledge in roles and security
Soft Skills
30. Ability to work on various assignments simultaneously
31. Self-driven and results oriented
32. Strong problem solving/analytical skills
33. Effective communication (verbal and written)
34. Confident in front of customers and decisive
35. Outgoing and enthusiastic
36. Values and enjoys coaching/knowledge transfer
37. Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.
38. Strong Customer interactions and service orientation so you can understand customer’s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.
39. Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.
40. Strong collaborative approach enabling you to engage with peers within/across multiple Oracle teams.
Career Level - IC4
41. Develop and Manage the Oracle Customer Relationships by forming long term customer relationships with key customer contacts. Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization. Provides direction and mentoring to more junior team members. Understand customer’s industry drivers, organization structure and key stakeholders, key projects and goals, and critical success factors as well as technical infrastructure and roadmap.
42. Work collaboratively with sales, the delivery teams and customers to identify appropriate solutions.
43. Coordinate delivery of Oracle Services, operating as the primary delivery contact to the customer, aiding and facilitating customer communications and activities across other Oracle lines of business.
44. Responsible for delivering to the contracted terms, effective and efficient use of Oracle delivery resources, achieving the contract margin and revenue objectives.
45. Identify and submit delivery leads for new opportunities and contract renewals.
46. Act as a point of contact for any major incidents, responsible for managing communication and customer expectations through resolution.
47. Establish and maintain a delivery governance model with the customer at the management and executive levels.
48. Perform scope and risk management.
49. Contribute to initiatives for Oracle delivery organizational process improvement and tool development.
50. Conduct periodic Service Account Planning and Account Reviews.