Peppers Salt Resort and Spa, Bells Boulevard, Kingscliff, New South Wales, Australia Req #4085Friday, 31 January 2025Located in Kingscliff just south of the Gold Coast / Northern New South Wales border is home to some of Australia’s finest beaches and World Heritage listed National Parks. Ready to welcome you to paradise are Peppers Salt Resort & Spa and Mantra Salt Beach Resort. Across this dual brand, three property resort we offer a range of first-class dining experiences, with two onsite restaurants, highly sought after conferencing and event spaces, pool bars and more.Why join the team at Peppers Salt Resort & Spa and Mantra Salt Beach Resort?Delicious Perks: 50% off staff meals and enjoy $2 coffees while you workAdult Wages for ALL: Earn adult wages from age 16 and above—a great opportunity to connect with new people and build lasting friendshipsVersatility & Growth: Gain valuable experience working across both Peppers Salt Resort & Spa and Mantra Salt Beach Resort in beautiful KingscliffPurposeAs a Reservations Agent, you play a crucial role in assisting our hotel guests from their initial inquiry to their arrival. Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers. You bring a touch of excitement by suggesting enticing upgrades; all while working seamlessly with our outstanding teams to ensure a smooth and enjoyable guest experience.Primary ResponsibilitiesManage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offersBe the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellationsAllocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable staySafely and securely handle payment transactions, verifying billing details for accuracySuggest room upgrades, offer special amenities, and fulfill specific guest requests to elevate their stayMaintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outsAssist in resolving guest complaints or issues related to reservations, billing, or room assignmentsSkills and ExperienceCustomer service-oriented with exceptional communication skillsPrevious experience in a similar role in the hospitality industry is preferredProficiency in using reservation and property management systems is a plusProblem-solving skills and the ability to remain calm under pressureTeam player with a positive attitude and willingness to go the extra mileAt Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
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