O 3rd level support for key technologies while expanding on our M365 offerings including but not limited to Intune
o Presales / Deployment (Hybrid Role)
o Norwest location
o Previous MSP experience required
* Accucom Systems Integration Pty Ltd, a specialised infrastructure and cloud services company, is seeking an experienced M365 Engineer to join our team. As a leading provider of IC&T solutions to the Education and Mid-Market Corporate sectors, we deliver a wide range of cloud applications and on-prem infrastructure solutions. Accucom Systems Integration Pty Ltd offers a competitive salary, an excellent work-life balance, and a supportive work environment where employees can grow and thrive.
* Role Description:
* The selected M365 engineer will be expected to have a holistic understanding of M365 services and provide services ranging from Pre-sales to project deployment. Further to this, the engineer will act as an escalation point for the service desk and assist with tickets from primarily Education-based clients, this support will include azure infrastructure, intune, and O365 and accross the entire security stack. This role will offer a multitude of opportunities to upskill and learn new technologies to grow with Accucom's needs as well as market demands. You must be experienced in MSP environments and able to acquire working with children check.
* Responsibilities
o designing comprehensive and tailored M365 solutions
o acting as an essential part of the sales team by performing Presales activities and attending client meetings where needed
o Provide level 3 technical support to clients for a wide range of infrastructure and cloud services, including infrastructure as a service (IaaS), O365, Intune, Purview, and other microsoft technologies.
o professionally engaging with clients clearly and concisely.
o Following communication procedures and ensuring transparency throughout the support/project process.
o Work with level 1 and 2 engineers to resolve client issues promptly and effectively.
o Troubleshoot, diagnose and resolve virtual hardware and software issues related to infrastructure, cloud services, security, networking, and other systems.
o Maintain accurate records of all support requests and resolutions in our ticketing system.
o Install, configure, and maintain infrastructure and cloud services for client
Requirements
* Extensive experience with M365 products, security, and solution design.
* Extensive experience with Intune, Purview, Azure cloud.
* strong understanding of cloud technologies, including IaaS, and SaaS.
* Confident engaging with clients and assisting the Sales Process
* 4+ years of experience in ICT systems engineering or related field.
* A current working with Children check
* Ability to troubleshoot, diagnose, and resolve complex virtual hardware and software issues.
Benefits
Why Work @ Accucom?
Our vibrant work environment ensures you will enjoy social activities, fresh fruit, great coffee and regular office lunches with your colleagues. We have a strong culture supporting work/life balance.
And, you will be paid to train! We believe that our staff need to be the best that they can be in order to deliver high quality solutions to our clients. We encourage continual professional development through fully supported training.
Only candidates with current working visas or permanent residents of Australia will be considered