About Us
Ryderwear is a proudly South Australian born and bred functional gym wear and shoe brand that has grown to become a globally recognised online retailer since its establishment in 2009. Our mission is to inspire people to live their best life through fitness by providing inspiration, encouragement, and motivational activewear.
We strive to make a positive impact on the world, and our staff are passionate about working together as a team to deliver on our mission and take everything we do to the next level.
Job Description
Purpose of Role/Position Summary:
You will report to the Retail and Gym Manager and play a key role in driving the success of the Ryderwear Retail and Gym space, with a primary focus on sales, membership increase, and overall member satisfaction across both areas.
Main Duties/Responsibilities:
* Sales and Customer Service: Ensure RYDER selling techniques are applied in all sales interactions to maximise effectiveness and provide an exceptional member experience.
* Communication: Promptly respond to emails, phone calls, and member inquiries, providing exceptional customer service.
* Cleanliness and Safety: Ensure compliance with COVID protocols, including sanitization of equipment and maintaining a clean and safe environment for members.
* Daily Sales Targets: Meet daily sales targets within the retail store, utilising RYDER selling techniques and product knowledge.
* Equipment Maintenance: Ensure club and equipment are maintained and in proper working order.
* Workplace Health and Safety: Adhere to Workplace Health and Safety (WHS) legislation, promoting a safe environment for both staff and members.
* Opening and Closing Procedures: Complete opening and closing procedures to ensure smooth operations and security of the retail and gym area.
* New Member Inductions: Conduct thorough 24/7 inductions for members ensuring all necessary paperwork is completed accurately.
Qualifications and Skills
* Certificate III in Fitness or Certificate III in Retail: Highly regarded qualifications.
* First Aid and CPR Certification: Current certification required.
* Police Check and Working with Children Check: Required certifications.
* Retail Experience: Essential experience.
* Exceptional Customer Service and Communication Skills: Strong skills required.
* Experience with Clubware and Payment Platforms: Highly regarded experience with Debitsuccess, Ezidebit or similar platforms.
* Gym Compliance Obligations: Knowledge or willingness to learn about gym compliance obligations.
* Energetic and Outgoing Personality: A team player with a passion for health and fitness.