Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises.
For more information about what we do, please visit our website at www.axiomtechnologies.com
Job Description:
We are seeking a capable resource to coordinate a range of activities from simple to complex plans.
This role will provide on-site and on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Key Responsibilities:
* Computer OS/Peripherals troubleshooting
* Handling different PC Operating Systems (Windows 7/8 and 10)
* Performing hardware software installation (understanding of deployment tools like SCCM)
* Basic knowledge of SOE and group policies
* Printer support
* Good knowledge of MS Office tools installation & troubleshooting
* Excellent customer service and people skills
Requirements:
* Field experience supporting a variety of technologies and services
* Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
* Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
Personal Attributes:
* Good knowledge of infrastructure support
* Strong analytical and problem-solving capabilities
* Well-organized and highly detail-oriented
* Strong customer service ethic and great communication skills, both oral and written
* Passionate about delivering quality no matter what you are doing
* Ability to work both independently and in a collaborative team-oriented environment
* A self-starter, motivated to push the limits and think outside of the box
* Fondness for solutions that are simple, elegant, and effective
* Ability to work with and maintain confidential information
Qualifications:
* At least two of the following:
* PC Laptop OEM Maintenance Certification
* CompTIA A+ Certification
* Microsoft Certified IT Professional (MCITP) certification in the desktop area
* Microsoft Office Specialist (MOS) Certification
Experience in a similar role and/or relevant education is preferred.