We are seeking expressions of interest to join our talent pool for future Call Centre opportunities in Melbourne. Are you a dynamic, motivated team player looking to continue your career in a call centre environment? We're inviting enthusiastic individuals who are passionate about customer service to express their interest in future call centre roles in your city Location: Melbourne About Potential Call Centre Opportunities: As a Customer Service Representative, you would be a vital point of contact for customers, delivering exceptional service across multiple channels. Typical Call Centre Responsibilities: Providing a positive customer experience during both inbound and outbound interactions Investigating and resolving customer concerns or escalating when necessary Guiding customers through using self-service portals and troubleshooting as needed Handling account updates and assisting with basic finance-related inquiries What We Look For in Candidates: We're seeking proactive, customer-focused individuals who thrive in fast-paced environments. Success in these roles often comes from being detail-oriented, able to multitask, and enjoying customer interactions over the phone. General Requirements: Experience in customer service or call centre environments Strong communication skills (written and verbal) Ability to meet and exceed customer-focused KPIs A talent for building rapport and identifying upselling opportunities Comfortable navigating different systems with strong data entry accuracy Interested in Future Call Centre Roles? If you have a passion for delivering excellent customer service and are interested in potential call centre opportunities, we'd love to hear from you Be part of the hive: one application, many opportunities. You're applying for this job, but you will also get the opportunity to enter our innovative recruitment process. flexhive by Hudson employs 100 staff, pays over 1400 temps, places hundreds of people in permanent positions, and grows every week As a member of our talent pool, you will no longer need to search and apply for new jobs as we will contact you with suitable opportunities which you can accept, or decline based on your availability. Apply now, sit back, and let the jobs come to you. This pay rate is inclusive of mandatory 25% casual loading