18 month maximum term employment contractWork that makes a difference.
Australians depend on our systems being secure, efficient and highly resilient.Feel motivated to perform at your best and achieve more.About the business/role/teamThis Senior Business Officer position (two-year term) plays an integral role within RBA's Payment Settlements Department based at Bella Vista.
This is a fast-paced operational and administrative role with a customer service focus.
The Payments Settlements Department is responsible for the settlement of interbank obligations arising from the exchange of payments in Australia, the conduct of Exchange Settlement Accounts and the settlement of the Reserve Bank's own trading activities.
As part of its responsibilities, the Department operates a number of key systems supporting the Australian financial system, including the Reserve Bank Information and Transfer System (RITS), SWIFT and FSS.
This position is responsible to work on a rotational shift basis of 6.30am to 3pm and 2pm to 10.30pm.About the rolePlay an important role in supporting these mission-critical systems through the timely and efficient completion of daily operational and administrative processes.Be first point of contact for assistance and problem resolution for internal users and external SWIFT, FSS and RITS Members.Provide prompt and professional support ensuring all problems and requests are accurately recorded and resolved in a timely manner.Monitor systems to facilitate early detection of issues.Assist with the timely resolution of all production system incidents to maintain high levels of system availability.Assist with development and maintenance of support procedures, user guides and other operational documentation as required.This is a highly critical area of the bank where it's required to work on a rotational shift basis (6.30am - 3pm and 2pm - 10.30pm).Some overtime or irregular hours, including weekends and public holidays may be required on occasion with minimal notice.About youPrevious experience in an operations role of a financial institution supporting and/or administering a business system.Proven experience in a customer service or help desk environment providing high-quality support for both internal and external stakeholders.Excellent attention to detail.Ability to follow established procedures and complete tasks in a timely and accurate manner.Excellent people skills and ability to work productively with other staff and as part of a team.Proven aptitude for analysing and resolving operational problems.Your teamPayment System Operations are undertaken by a large team, working across two sites, based at offices in Sydney and Bella Vista.
This position is based at Bella Vista.
You will work closely with Assistant Managers, Business Officers and the other Senior Business Officers to ensure daily operations are completed efficiently and in a timely manner.Be MoreWorking for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility.
Your individual growth and success drives the RBA forward as an organisation.
Be more means you can do more, for yourself and for Australia.Why RBA?The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking.
We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people.
Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives.
Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go.
Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve.
We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts.
We know it is the growth and success of our people that drives the RBA forward.
Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives.
We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse backgrounds, those living with a disability and from the LGBTQ+ community.
We are committed to making the recruitment process fair and equitable for all our candidates.Application Close : February 10, 2025.
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