Sea Logistics Customer Care SpecialistHobart, Tasmania, Australia | Frachttransport und Kundenservice | Vollzeit | AU2151978You will support customers by providing helpful information, answering questions, + responding to complaints.Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensurecustomer satisfaction with our products, services + features Your Role To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Salesand the Operational Care Center (OCC).? To establish + strengthen operational relation to customer contact(s) through daily interactions, regularcare visits + pro-actively advising + consulting to ensure customer satisfaction.
Your Responsibilities To qualify customer inquiries + provide quotations within the given price band, in line with the guidingleeway in decision-making, then following up to ensure quotations are accepted + closed.To support customer onboarding in line with working instructions, ensuring inclusion + transfer ofcustomer requirements into the KN systems alongside the (initial) customer order.To qualify + enter customer orders into the operational execution process.To collaborate with Finance to adjust credit limits based on daily business development + coordinatemeasures in case of challenges.To document, resolve, analyze all complaints + then identify, share + eliminate root causes.To create, review + refine customer reports.To ensure delivery against all financial targets + strategic objectives.
Your Skills and Experiences