The Client Support Coordinator will be responsible for assisting the sales teams in delivering revenue by providing comprehensive administrative support, ensuring smooth operations and exceptional customer service delivery. This role encompasses various responsibilities, including processing orders, coordinating media schedules, delivering successful client campaigns, and facilitating administrative tasks to enhance efficiency.
Client SatisfactionMeasure client satisfaction through feedback surveys, ratings, and testimonials. High satisfaction scores indicate effective communication, responsiveness, and support provided by the Client Support Coordinator.Monitor the time taken to respond to team enquiries and resolve issues. Timely responses and efficient resolution demonstrate proactive communication and problem-solving skills, contributing to positive client experiences and satisfaction.Assess the efficiency and accuracy of order processing activities, including order entry, confirmation, and tracking. A low error rate and timely order fulfillment indicate effective coordination with internal departments and smooth operations, contributing to client satisfaction and retention.Client RetentionTrack the percentage of clients who continue to engage with the company over time. A high client retention rate suggests strong relationships, effective support, and satisfaction with the services provided by the sales team, facilitated by the Client Support Coordinator.Media Schedule ComplianceEvaluate adherence to media schedules and placements for advertising campaigns. High compliance rates indicate effective coordination with the sales and marketing teams, media partners, and clients, ensuring timely and accurate execution of media campaigns.CRM Data AccuracyAssess the accuracy and completeness of data in the customer relationship management (CRM) system. High data accuracy rates demonstrate diligent record-keeping and maintenance, enabling reliable tracking of sales activities, leads, and opportunities to support sales forecasting and reporting.Administrative Task Completion RateTrack the completion rate of administrative tasks and responsibilities. A high completion rate reflects strong organisational skills, attention to detail, and efficiency in managing administrative workflows.Feedback & ImprovementSolicit feedback from the frontline sales team on the support provided by the Client Support Coordinator. Positive feedback and testimonials from sales representatives indicate effective collaboration, communication, and value-added support, contributing to sales effectiveness and success.Who are you?Experience in providing administrative support to sales teams, preferably in a client-facing role. Familiarity with sales processes, order management, and post-sale media delivery activities is beneficial for effectively supporting frontline sales activities.Demonstrated experience in delivering exceptional customer service and support to clients. Prior experience in addressing team requests, resolving issues, and managing client relationships is valuable for building rapport and trust with clients.Strong administrative skills, including organization, time management, and attention to detail.Experience in using customer relationship management (CRM) systems, such as Salesforce, is advantageous. Familiarity with CRM functionalities, data entry, and reporting capabilities enables effective management of client information and sales activities.Experience in generating reports, creating presentations, and managing data in spreadsheet and presentation formats supports efficient administrative tasks and reporting activities.What's next?Apply now or for more information on careers at News Corp Australia visit www.newscorpaustralia.com / careers
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