Overview of the Team and role
The Claims Management Group is a key contributor to Comcare’s strategic objective and purpose of delivering an effective, fully funded and sustainable workers’ compensation scheme for the Australian Public Service. The Claims Management Group works with employers and employees to identify and target strategies that facilitate early and sustainable return to work or recovery at work.
The Contact Centre Administration Officer is responsible for providing client support functions primarily through the handling of calls received through the Comcare and Claims Contact Centre, allocated administrative and processing tasks including non-complex/general payment processing within required timeframes and the accurate receipting and recording of records. The Contact Centre Administration Officer will contribute to the achievement of key performance indicators for the Financial and Client Services team. The role reports to the Senior Client Services Officer.
Specific conditions apply to th