**About Us**
The Star Sydney has been a local landmark for two decades, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub.
We have hosted prestigious events and international acts at The Darling, state-of-the-art venues including The Star Event Centre and The Lyric Theatre. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.
Your Role
As a Front Office Agent, you'll be at the heart of our operations, ensuring efficient check-ins and check-outs, assisting with guest bookings, and handling payments with precision. Your knack for diplomacy will shine as you tackle customer service queries, leaving each guest with a smile.
This is a fantastic opportunity where you will build memorable connections with both our guests and hotel teams.
Your Responsibilities
* Provide exceptional customer service by responding to guest requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
* Answer all correspondence and enquiries regarding reservation requests either via the phone or in a timely manner.
* Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality and company policies.
* Take personal responsibility and initiative for any tasks as required such as securing payments and issuing room keys to assure guest satisfaction.
* Maintain procedures in relation to credit and cash transactions and relevant charges to guest accounts.
What We're Looking For
* Extensive guest service experience in Front Office/Guest Services within a 5-star environment.
* Excellent communication skills both written and verbal with sound knowledge of hotel check-in systems.
* Ability to speak a second language (highly regarded but not essential).
* Sound knowledge of the local area and surrounds.
* Excellent grooming and presentation.
About You
As a seasoned expert in customer service, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you're poised to excel in this role.
Your role will be pivotal in shaping the success of our Hotels at The Star. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.
What We Offer
* Complimentary meal on site every day including hot meals, sandwich bar and more.
* Uniform laundered and ready for you daily on property.
* Five weeks of paid Annual Leave for team members who meet the definition of shift worker.
* Discounted parking + other transport options.
* Up to 30% discounts across award-winning restaurants and accommodation.
* Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services.
* Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+.
* Endless career growth and opportunities to learn and develop your career.
We pay our respects to Elders, past and present, and acknowledge the Traditional Owners of the land on which our properties are located - the Turrbal and Jagera people of the Brisbane region, the Yugambeh language people of the Gold Coast region, and the Gadigal people of the Eora Nation in Pyrmont.