Define the future operating model for Amazon's global delivery operations and create a world-class experience for customers, associates, and driver partners. Amazon Logistics (AMZL) delivery operations are on pace to become one of the largest parcel carriers in the world.
The Global Benchmarking, Standards, and Audit (GBSA) team leads defining, implementing, measuring, and improving standard work processes that drive customer experience and performance improvement within Amazon's delivery station network. We influence business-critical decisions that enable scale and deliver consistent, industry-leading performance within our AMZL Operations.
We raise the bar on customer experience through lowering costs and supporting rapid growth. We act as a catalyst for change by driving innovation at the operator level, prioritizing technology initiatives, and supporting engineering design innovations.
About the Job
This role is focused on the Standards Program and will be part of the global standards subject-matter expert (SME) network. Regional Standards SMEs own localization as well as peer and stakeholder engagements to provide the best operational performance aligned with network goals.
Key Responsibilities:
* Serve as a trusted intermediary between global teams and local operations to ensure effective adoption of global standards.
* Serve as a gatekeeper for Change Management in assigned process areas.
* Advocate for regional AMZL in global standards discussions.
* Support process improvements, best practice sharing, and standardization across all Amazon Logistics processes using LEAN principles.
* Measure and establish standard rates for standard work to be used for labor and capacity planning.
* Provide metrics inputs that support compliance of standard work and drive improvements in cost and quality.
Requirements:
* Bachelor's degree.
* Experience defining and executing program requirements.
* 4+ years of program or project management experience.
* Speak, write, and read fluently in English.
* Ability to deal with ambiguity and handle changing priorities with speed.
* Excellent communication skills; ability to simplify complex topics for broad audiences.
* Ability to operate at both a strategic and operational level.