Management - Store (Retail & Consumer Products)
Full time
Salary: $65,000 – $75,000 per year (based on experience)
Are you a dynamic leader with a green thumb and a knack for shop management? If so, we have the perfect opportunity for you! Our medium-sized family-owned landscaping company is seeking a talented and motivated Shop Manager to join our team and help us continue to grow and thrive.
As the Shop Manager at Akers of Lawn, you'll play a pivotal role in overseeing all aspects of our physical onsite shop and ecommerce platform. You'll have the opportunity to join a dedicated team of professionals who take pride in their work and are committed to delivering exceptional results for our clients.
Responsibilities
Store Operations:
* Oversee the daily operations of the retail outlet (including half day Saturday), ensuring the store is open and operating efficiently during business hours.
* Maintain an organized and visually appealing store layout that aligns with Akers of Lawn’s brand identity.
* Implement and maintain store policies and procedures to ensure compliance with company standards.
Customer Service:
* Ensure high-quality customer service is provided at all times by greeting customers, answering queries, and offering product recommendations, in line with Akers service reputation of excellence.
* Address and resolve customer complaints in a timely and professional manner.
* Lead by example in promoting a customer-first culture among staff.
* Drive sales through effective merchandising, upselling, and promotional activities.
* Monitor and report on sales performance, providing weekly and monthly updates to the COO.
* Work with the COO to set and meet monthly sales targets.
Inventory Management:
* Monitor stock levels, place orders, and ensure products are available in-store as needed.
* Conduct regular stock takes and manage inventory discrepancies.
* Maintain relationships with suppliers and ensure timely deliveries of stock.
Warehouse Management:
* Oversee the organisation and management of the warehouse, ensuring efficient storage and retrieval of products.
* Ensure accurate inventory records and conduct regular stock audits. Coordinate with freight company for cost-effective, efficient product distribution and delivery.
* Load/unload trucks as required and replenish shelving. Bag/bucket products as required.
* Maintain a clean and tidy warehouse and shop at all times.
* Handle daily cash management, ensuring all transactions are accurately recorded and reconciled, in line with Akers procedures.
* Manage the store’s budget, minimizing wastage and controlling costs while optimizing profitability.
* Collaborate with COO & bookkeeper on reporting, invoicing, and other financial procedures.
Health & Safety:
* Ensure the shop adheres to health and safety regulations, providing a safe environment for staff and customers.
* Conduct regular risk assessments and address any issues or hazards that arise.
Sustainability & Brand Values:
* Promote the use of Akers of Lawn’s organic lawn care products, educating customers on sustainable lawn care practices.
* Ensure that the shop’s operations align with Akers of Lawn’s commitment to family values and exceptional customer service.
Qualifications
* Proven leadership and team management skills.
* Ability to meet and exceed sales targets.
* Excellent organizational and problem-solving skills.
* Experience in retail operations, stock management, and merchandising.
* Financial acumen, with experience in budgeting and cash handling.
* Knowledge of lawn care products.
* Able to commit to Mon-Fri & a half day on Saturday.
* Prior experience in a retail management role, preferably in lawn care, garden supplies, or similar industries.
* Strong understanding of retail processes and best practices.
* Excellent communication and interpersonal skills.
* Forklift licence (LF).
* Ecommerce knowledge (highly desirable).
Join us and become a part of our close-knit family business where your contributions are valued, and your potential for growth is unlimited. We offer competitive compensation, benefits, and a supportive work environment where teamwork and innovation are celebrated. To be successful in this role, you will be a thoughtful leader and a confident decision-maker, helping our people develop and be productive, while ensuring our profits are on the rise.
If you're ready to take the next step in your career and make a meaningful impact, we'd love to hear from you! Apply today and help us continue to beautify landscapes and enrich lives.
*Please ensure you include a cover letter outlining how your previous experience would make you the ideal candidate for this position, taking into account the key responsibilities we are looking for.
**No agencies please.
Grow with us at Akers of Lawn.
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