Assistant Manager Gaming Venue | Pakenham MUST HAVE RSG and RSA Join the leadership team of this large pub group and play a vital role in ensuring the smooth operation of the venues.
Responsibilities will include overseeing the gaming room, maintaining compliance with regulations, and providing excellent food and beverage service.
This is a growing business with amazing opportunities to lead a team and enhance the customer experience.ResponsibilitiesSupervise and manage gaming within the establishmentAdherence to all relevant regulations and guidelinesMonitor and maintain gaming equipment and facilitiesEnsure a safe and enjoyable environment for patrons.Train, schedule, and support gaming staffDeliver outstanding customer service.Assist the Venue Manager in daily operations, including overseeing the dining area, bar, and other guest-related activities.Provide exceptional support to the leadership team.Handle customer inquiries, complaints, and feedback promptly and professionally.Uphold the highest standards of hospitalityEnforce policies to guarantee guest satisfaction and safetyMaintain accurate records of gaming activitiesFinancial transactions, and compliance documentationSupport the Venue Manager in maintaining inventory and ordering supplies as needed.Demonstrate a proactive approach to problem-solving and conflict resolution.Ensure that the Hotel's reputation for excellence is upheld at all times.RequirementsProven experience in managing gaming facilities or equivalent gaming experience.Must possess all required licenses (RSA, RSG Modules )Amazing food and drinks knowledge.Strong leadership and communication skills to effectively manage staff and interact with guests.Excellent organisational and multitasking abilities to handle various responsibilities efficiently.A customer-focused mindset with a dedication to providing exceptional service.Knowledge of local regulations and laws related to gaming activities.Ability to work flexible hours, including weekends and holidays, as per the demands of the business.Prior experience in the hospitality industry or a similar role is a plus.Company BenefitsOpportunity to work with a well-known, family owned businessCareer progression across multiple venues in VictoriaFree on site parkingFree staff meals on shiftCommunity and family focused culture** Only candidates living in Australia with full working rights will be shortlisted for the role **Recruitment Consultant: Jenna Barr Job Ref# 209079To apply online, please click on the apply button.Alternatively, for a confidential discussion, please contact Jenna Barr on ****** quoting the reference number above, or check out our website for other available positions.
www.frontlinehospitality.com.au