Posted on: 3/25/2025 - Application Deadline: 4/25/2025North Ryde (NSW), Australia req22817This role supports one of BOC's most crucial customer portfolios, the Healthcare customer base, across Australia and New Zealand.What you will enjoy doingYou will ensure the needs of this critical customer base are met for pricing, orders, deliveries, and product recommendations & information.Provide professional customer support by delivering correct and relevant information that resolves customer enquiries.You will utilize your in-depth knowledge of the Order to Cash process to manage EDI-related tasks, addressing issues stemming from pricing, orders, deliveries, and invoicing errors.You shall work closely with customers, major account executives, and account owners to resolve root causes of errors causing EDI failures, ensuring orders are processed through to invoicing seamlessly.Liaise with the broader customer service team to support handling customer enquiries via phone, email, and chat channels.Resolve customer enquiries by clarifying their requirements, determining the cause of the problem, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution.What makes you greatYou possess advanced verbal and written communication skills and strong problem-solving abilities.Knowledge of SalesForce, SAP, and Microsoft Office 365.Strong influencing and time management skills, with the ability to manage tasks to a high standard within agreed timeframes.1+ years of customer service experience required.Why you will love working with usAt Linde, we identify ourselves with our products - either working for the technical or medical gases business. We care not only about our customers and high-quality products but most importantly about our employees. Expect a safe workplace, high safety standards, and a true commitment from our managers to safety.What we offer you!At Linde, the sky is not the limit. If you're looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.Our people have the opportunity to thrive and excel. We provide a wide range of training programmes to enhance career development, with potential overseas opportunities. We also have a variety of employee appreciation programs to recognize both solo and collaborative team efforts.At BOC, we understand and respect work/life balance, which is why we have introduced initiatives such as generous parental leave, flexible working arrangements, and KiwiSaver benefits. We are also committed to community involvement and partner with charities such as Road Safety Education and the Child Cancer Foundation.Have we inspired you? Let's talk about itSo, what are you waiting for? The opportunity is yours. Are you ready to take the lead?We look forward to receiving your complete application (cover letter, resume, relevant certificates and/or licenses) via our online job market.Any designations used apply to persons of all genders. The form of speech used here is for simplicity only.BOC Limited New Zealand acts responsibly towards its shareholders, business partners, employees, society, and the environment in every one of its business areas, regions, and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.