Why this role mattersThe Salvation Army Australia's Homelessness Stream provides high quality, person-centred services to people at risk, and or experiencing homelessness.
We support adults and families, including accompanying children with accommodation, case management, outreach support, financial assistance, connection and referral to other specialist services.About the roleWe are seeking a values-driven and proactive Program Manager who will oversee and work to embed the National Homelessness Stream Model of Care in their program/teams – this model of care underpins homelessness services across the country and defines expectations and standards for those we serve, our partners and allies, and the Australian community.This position is based in Griffith, NSW with travel between services/programs.
This is a permanent, full-time position reporting to the Homelessness State Manager.
Salary and conditions are in accordance with SCHADS Crisis Level 4.You will successfullyEnsure services are inclusive, accessible and responsive for our diverse clientsDeliver state agendas and operational/local plans aligned to national agendasEstablish program specific systems and processes for service delivery and review regularlyManage services in accordance with funding body or contractual requirements and guidelines and service standardsDevelop and manage program budgets and financesResponsible for all operational aspects of the program including building and assetsManage risks in service deliveryImplement client complaints process, including oversight of incidents, complaints & feedback, and management of complex or referred issues/incidentsLine manage & supervise team leaders and case managersEnsure recruitment of quality & qualified workersEnsure staffing and rostering schedules enable effective and efficient service deliveryMorale and culture – set and maintain a positive, inclusive constructive cultureTraining and development of workforce – identify needs and gaps of workforce in line with strategyResolution and management of workforce issues such as performance management, conduct or disciplinary issuesHealth and Safety of the workforce and service usersLead and drive local and growth strategyEnsure voice of client is heard in planning, service design and continuous quality improvement activitiesImplement and embed national practice frameworks/modelsRegular planning for service models/standards to achieve outcomes that meet the needs of service usersIdentify and respond to service gaps or trends identified through data and evaluationLook for opportunities to deliver new support services and contribute and assist in business development and tenderingLead continuous quality improvementPlan for compliance accreditation requirements and support accreditation assessmentsIdentify and develop referral pathways with internal or external agencies to TSARepresentation of TSA at relevant forumsParticipation in Area Leadership TeamsActive participation in sector, peak bodies and training or development opportunitiesAbout usThe Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities.
We believe in doing good that transforms lives and futures for the better.
It is this belief which drives us to find new ways and places where we can make a difference.
From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.You will haveDegree qualification in social work, welfare, community development or related field OR demonstrated high level of sector knowledge and skills attained through previous appointments, service and study/development.Relevant experience in a social service environment including in leading and supervising staff.NSW Working With Children Check.What we offerAs a registered NFP we offer our eligible employees real and meaningful benefits such as;Remote Area Housing Benefit to employees who live and work in the area (up to $31,800 tax free)Flexible working conditionsHealth, fitness and financial discounts / benefitsPaid parental leave - 12 weeksUp to 8 weeks leave per year through our purchase leave schemeUp to 5 days paid leave per year to 'volunteer' in a TSA program or activityPurpose driven career which has positive social and sustainable outcomesEmployee Assistance Program - Independent confidential counselling service;Opportunity for career development;An inclusive culture of dedicated, passionate and professional team membersPositively supporting and impacting the lives of others through your career contributionHow to ApplyIf you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you.We are looking for compassionate people who share our mission and values.
If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.Applications will close as soon as a suitable candidate is secured.The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.
We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions.
We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm.
All child facing roles will require the successful completion of a Working with Children Check.
Applicants for all roles require a mandatory National Police Check.We value Integrity, Compassion, Respect, Diversity, and Collaboration
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