Job Description (SR Underwriting Assistant) Who we are: American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. Get to know the business: General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. About the role: What you need to know: General Objective: Responsible for administrative and technical support to the underwriting, including, but not limited to collecting information, verifying, and entering data into relevant systems, preparing risk underwriting analysis documents, and performing general administrative functions. This role manages complex media accounts and works under moderate supervision. Functional Responsibilities:Identify and resolve systems alerts and freezes into the quoting process to resolve discrepancies and avoid account conflicts.Analyze and prepare supporting documents for the review and evaluation of Subscription risk appetite.Support underwriters to follow up on brokers, quotes, pending proposals and any other charges that may be necessary.Provide customer service, proactively interacting with internal and external customers.Collaborate to prepare work orders and support information to issuance (new policies, renewals, endorsements, and cancellations) within the established deadlines.Review post-issuance policies/support and refer discrepancies to the responsible area for correction.Maintain updated files of all accounts, in accordance with the internal rules and procedures of the area.Ensure compliance with service level agreements and volume, accuracy and quality metrics. What we’re looking for: Behavioral competencies:Communication skills: communicating and receiving information clearly.Analytical Thinking and Decision Making: Analyzing data and situations, to see cause and effect and make appropriate decisions that are consistent with available facts, constraints, and likely consequences.Customer Orientation: Ability to anticipate customer needs (internal and external), address them, and constantly seek new ways to exceed customer expectations to enhance business value.Adaptability: Ability to adapt and work in the face of new situations, individuals, and groups. Technical Skills and Expertise: Completed higher education. Experience: At least 1 to 4 years of experience and/or training related to insurance (Insurance Companies or Insurance Brokers) excellent knowledge of underwriting processes and procedures. People management experience is not required but is a plus. Data Analytics: Strong understanding of quality performance data.Business SLAs: Understanding of business expectations in terms of key deliverables.MS Office Proficiency: Knowledge and ability to use data processing packages such as MS Office, advanced/intermediate Excel, Word, PowerPoint.Language: Spanish and intermediate understanding of English language. Functional Area: UW - Underwriting Estimated Travel Percentage (%): No Travel Relocation Provided: No
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