Hitachi Offers Competitive Benefits
* Competitive Salary: A rewarding salary, superannuation, biannual company bonuses and housing allowance
* Health: Access discounted Medibank health insurance
* Stability: Permanent full-time position in a leading OEM with long-term job security
* Uniform: All uniform and Personal Protective Equipment (PPE) supplied
* Staff Discounts: Enjoy exclusive deals and discounts on everyday products through the Orange Benefits Program
The Opportunity
We are seeking a dedicated and customer-focused Parts Interpreter to join Hitachi in Emerald.
As a Parts Interpreter, you will ensure timely and accurate supply of quality parts to external customers and internal stakeholders. Your customer-facing role will be pivotal in maintaining delivery standards, achieving sales targets, and fostering long-term customer relationships.
Reporting to the Parts Supervisor, your responsibilities include:
* Collaborating with a small team of parts interpreters and internal sales staff
* Providing exceptional service to external customers and internal stakeholders
* Utilizing electronic parts manuals to identify and supply parts according to customer needs
* Sourcing parts externally when necessary
* Maintaining and updating records using Microsoft Dynamics
* Resolving invoicing and purchase order discrepancies
* Delivering outstanding customer service via phone, email and over the counter
* Working closely with the warehouse to ensure smooth delivery of parts
To succeed in this role, you will:
* Embody and drive the HCA Safety Culture, prioritizing safety above all else
* Exhibit a proactive approach to problem resolution and meet customer expectations
* Demonstrate resilience, professionalism and enthusiasm while working in a team to achieve business goals
* Build and maintain robust business relationships with external customers and internal stakeholders
* Exhibit excellent written and verbal communication skills
* Possess intermediate to advanced computer skills; experience with Microsoft Dynamics is highly regarded
* Have a good understanding of earthmoving, construction equipment or a related industry
* Demonstrated experience in spare parts interpreting
* A solid mechanical understanding would be advantageous
At Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer and value diversity at our company.