MEDICAL ASSISTANT - FAMILY CARE SPECIALISTS - FT DAYS
Job Location: Maryville, IL
Position Type: Full Time (80 Hours)
Job Shift: Days
Description
Job Summary: The medical assistant performs administrative support duties under the direction of the practice manager which may include scheduling appointments, answering the telephone and directing the calls to the appropriate staff, registering patients, collecting and updating patient demographics, verifying health insurance coverage and collecting/processing payments. Clinical duties are performed under the supervision of the physician or mid-level provider and may include obtaining and recording vital signs and medical histories, preparing patients for the examination, drawing blood and administering medications as directed by the physician or mid-level provider.
Service and Quality Standards:
* Service:
* Adheres to customer service standards
* Is competent, caring, and compassionate
* Treats coworkers and customers with dignity and respect
* Demonstrates competent, caring, and compassionate behavior to customers and coworkers
* People:
* Assures confidentiality of patient and employee information
* Is positive in interactions with others
* Is courteous and respectful
* Promotes a harassment-free environment
* Inspires the trust of others
* Acts in accordance with hospital policies, meets the requirements of the Code of Conduct, and identifies any conflicts of interest
* Quality:
* Is excellent in patient care and service
* Demonstrates multidisciplinary cooperation
* Assists in obtaining excellent satisfaction scores of feedback
* Is safety conscious
* Demonstrates safety consciousness and supports safety initiatives
* Is involved with improvement efforts
* Supports performance improvement
* Seeks ways to improve systems and services
* Shows commitment to improvement efforts
* Meets mandatory educational requirements
* Growth:
* Demonstrates commitment to hospital mission and vision
* Is active and involved
* Supports hospital initiatives
* Champions innovation and supports change
* Is a positive role model
* Fosters team cooperation
* Finance:
* Is a good steward of hospital resources
* Develops/uses efficient work methods
* Conserves organizational resources
Job Responsibilities:
* Performs general office duties including registration, medical records, scheduling, telephone tasks and other such duties
* Performs clinical duties including rooming patients, taking vital signs, recording medical histories, preparing patients for the examination, drawing blood and administering medications as directed by the provider
* Provides care in a safe and effective manner
* Maintains accurate and complete medical records
* Demonstrates effective communication skills with patients, families, and co-workers
* Demonstrates flexibility to meet staffing needs of practice
* Maintains a well-organized environment
* Facilitates accurate and timely patient/visitor related activities in an efficient and courteous manner
Qualifications
Education Requirements and Other Requirements:
Education Level: High school graduate or equivalent required. Medical terminology course or background required. Graduate of a medical assistant program preferred. Will train if necessary. Certification preferred or willingness to become certified.
Experience Requirements: Experience in a medical setting. Prior experience as a medical assistant is preferred.
Other Requirements: Must be able to complete computer work. Excellent communication and interpersonal skills are necessary.
Working Conditions: Exposure Category I: Tasks that involve exposure to blood, body fluids, or tissues. All procedures or other job-related tasks that involve an inherent potential for mucous membrane or skin contact with blood, body fluids, or tissues, or a potential for spills or splashes of them, are Category I tasks. Use of appropriate protective measures is required for every employee engaged in Category I tasks.
Physical Activity:
NA 0-25% 26-75% 76-100%
* Lift/Carry: X
* Push/Pull: X
* Climb: X
* Squat/Bend/Kneel: X
* Sit: X
* Stand: X
* Walk/Move About: X
The most significant duties have been included in this description. Other duties may be assigned and the organization has the right to modify this job description as needed to accurately reflect assigned duties.
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