About the role The Customer Experience and Delivery (CED) portfolio at QPT empowers Queenslanders to plan and prepare for key life events through trusted financial services.
From financial management to deceased estate administration, our team is committed to delivering quality support to our community.
As a Public Trust Officer (PTO), you're not just managing cases; you're fostering positive relationships, contributing to change processes, and enhancing the overall customer experience.
It's a journey where your skills are a lifeline for individuals facing diverse situations.
At the forefront of delivering exceptional customer service, your role involves responding promptly to inquiries, and exercising judgment in decision-making.
Your financial aptitude will be crucial in managing customer cases, ensuring accuracy, and preparing documentation.
A key aspect of the role is supporting vulnerable individuals with empathy and maintaining a balance between urgency and quality.
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