Participant Support Officer - APS3 Level - NDIA Location: Charlestown and/or Coffs Harbour Hourly Rate: $37.36 + super Contract Length: 12 months (Starting January 6th, 2025) An exciting opportunity to join a respected, community-focused Federal Government agency!This entry-level position provides a valuable pathway into the public sector, where you'll support Australians with complex needs in a rewarding administrative role.Key Responsibilities: Provide front-line reception support, helping participants with enquiries and self-service kiosks Respond to customer inquiries, offer relevant information, and refer to government or community services as needed Manage shared team email inbox, appointments, and telephone enquiries Coordinate and facilitate appointments using agency facilities, ensuring accessibility for all participants Perform data entry and follow-up tasks to maintain accurate records What We're Looking For: Excellent communication and customer service skills Intermediate administration skills with willingness to learn and further develop your skills Proficiency in Microsoft Office (Outlook, Excel, Word) and a readiness to learn new systems.Desirable: Experience (professional or lived) with disabilities Additional Details: Hours: Full-time (37.5 hours per week) Start Date: Monday, January 6th, 2025 Work Location: Office-based (no remote work option) Eligibility: Australian Citizenship required How to Apply: To apply, please submit your resume.For questions, contact Elyse Connor at 0484 226 292.Applications close at 12pm noon, Wednesday, November 13th.Note: All successful candidates will be required to consent to a National Criminal History Check At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.We actively encourage applications from any background.