Level 2 Support Engineers - Managed ServicesWe are a leading IT provider in Victoria, on the lookout for talented IT Support Engineers to join our award-winning team.We deliver exceptional IT support to a diverse range of businesses across the region and nationally, with growth in many industries.We're seeking a candidate ready to embrace new challenges and accelerate their career!
Your role will include providing remote and on-site support to clients, managing a dispatched calendar, and working towards KPIs that uphold our platinum-level service standards.What We're Looking ForA minimum of 2 years of experience in a support role, with strong knowledge of IT technologies for SMBs.Excellent written and verbal communication skills.A friendly, outgoing personality and the ability to think laterally to resolve complex issues.A knack for learning new technologies quickly and thriving under pressure in a fast-paced environment.Effective time management and a solutions-focused mindset.You'll also enjoy the occasional opportunity to work on exciting projects in regional areas and interstate—so a love of travel is essential.Technical RequirementsExperience with Windows desktop suite, Microsoft Office, and desktop hardware.Desirable: Familiarity with Service Management Tools, networking (WAN, VPN, firewalls, TCP/IP), and Microsoft 365 Administration.Australian residency or citizenship.A valid driver's licence.What We OfferWe foster a fantastic culture, including regular social events.
We are committed to nurturing new staff and providing excellent career progression opportunities in a modern, collaborative work environment.If you're a positive individual eager to deepen your IT skills, build lasting client relationships, and contribute to an award-winning team, we'd love to hear from you!Job summaryJoin as an IT Support Engineer!
Provide top-notch IT support, grow your skills, and enjoy a great team culture.Seniority levelEntry levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesIT Services and IT Consulting#J-18808-Ljbffr