Job Description Based out of our Brisbane studio, the IT Support role focuses primarily on providing technical assistance and resolving user-specific issues related to production delivery. The role also involves system administration tasks such as configuring and managing servers, monitoring performance, and ensuring the security and reliability of IT infrastructure, including networks, systems, software and hardware, for staff across all Keywords studios in Australia. Reporting to the IT Business Partner Manager you will form part of the Australian IT team to help support all regional studios. Responsibilities: Serve as primary contact for Australian users seeking technical support as well as being the technical point of presence in our Brisbane studio. The role will mostly be on-site. Provision of diverse portfolio of hardware/software solutions as required by users. Help oversee and maintain the Australian IT network. Support studios, service lines and business units in compliance with internal policies and client requirements. Identify opportunities for system enhancements and process optimizations to improve internal systems and workflows to serve new service line requirements. Update database to track IT assets and their deployment. Assist with system upgrades, installations, and integration projects. Maintain IT documentation and standard operating procedures. Administer and manage server infrastructure, ensuring continuous uptime and optimal performance.