Support a 24x7 operation – team works a 12-hour, rotating shift pattern.The successful applicant will have to be an Australian Citizen and hold an active TSPV Security Clearance Support for relocation to Alice Springs, NT.Your New Role and ResponsibilitiesResearch problems by accessing internal and external knowledge databases.Perform hardware troubleshooting, repair, replacement and incident resolution.Plan and coordinate maintenance activities. Perform upgrades and support the transition and acceptance of new and modified systems.Communicate with customers to fully understand the incident, service request or problem.Monitor, review, update, and dispose of ServiceNow/HelpNow system tickets assigned to the program per the required Performance Requirements Standards and level of information details.What You'll Bring to Make an ImpactEquivalent tertiary education and experience in responsibilities outlined above.Working knowledge of ServiceNow/HelpNow (or similar applications).CISSP certificate or equivalent.This role requires the successful applicant to be an Australian Citizen and hold an active TSPV security clearance.Next StepsTo apply for this role, follow the links or apply via our Careers page.Recruitment process - 1 virtual interview, 1 face to face & background checks.We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team at careers.au@au.leidos.com if you'd like to discuss any additional support during your application or throughout the recruitment process.
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