Posted: 21/11/2024
Closing Date: 21/12/2024
Job Type: Permanent - Full Time
Location: Port Hedland WA
Job Category: Trades & Services
Onsite Rental Group is a national specialist equipment hire business that focuses on transparent and efficient hire solutions. We have over 30 years’ experience in this industry across a range of industries including mining, oil & gas, construction, industrial, infrastructure, government and defence. With 500+ employees across 35+ branches and targeted locations, Onsite is driven by a core set of values which support our customer-centric vision – together we grow.
Job Description
To assist the Branch Manager to deliver a high performing, cohesive & profitable branch location, focused on delivering exceptional service to our customers.
* Comply with SHEQ Policies and Procedures.
* Take reasonable steps to ensure own safety, health and welfare in the workplace and also safety, health and welfare of others in the workplace
* Supervise direct reports to ensure work is undertaken safely
* Ensure training is carried out & that reports hold the necessary qualifications to undertake their work safely
* Action non-compliant behaviour & investigate incidents
* Contribute to a positive safety culture & the achievement / maintenance of our “Destination Zero” objective
* Report all hazards, incidents and near misses
* Assist Branch Manager to ensure all SHEQ inspections are completed for branch
* Ensure all branch hire activities are completed in accordance with Onsite policies, processes, and procedures
* Train, supervise and mentor employees to ensure high standards of work are achieved and employees are provided the opportunity to learn and develop in their roles
* Assist the Branch Manager to undertake people related requirements for the branch including; recruitment & selection, onboarding, offboarding, performance management and learning & development
* Ensuring effective front desk operations and branch administration requirements are met
* Support the Branch Manager to deliver branch profit, performance and customer service requirements
* Act as escalation point for any customer related issues, ensuring all issues are responded to and managed appropriately
* Manage branch operations when Branch Manager is not in branch
* Liaise with relevant departments to ensure equipment availability and supply arrangements
* Communicate with customers to identify their needs and provide equipment rental solutions, with a view of converting all sales opportunities and adding value for the customer
* Develop quotes for the supply of equipment in the system
* Enter rental contracts into system and off-hire when contracts expire
* Raise purchase orders for associated equipment (sub-hire) and branch materials / supplies
* Coordinate transport activities for equipment collection and delivery
* Action exception reports and rejected invoices to ensure month end procedures are followed and completed
* Coordinate customer site compliance requirements including employee inductions and equipment checks
* Ensure contractor compliance though SHEQ Management system
* Log service calls and assign technicians to attend service jobs where required
* Assist in asset management processes for the branch including participation in stocktakes
* Assist in the safe loading and unloading of equipment and completion of transport inspections where required
* Complete general branch administrative tasks
* Undertake other roles and responsibilities as directed by the manager in line with your knowledge, skills and abilities
* Ensure performance and conduct aligns with Onsite Values - Ownership and Accountability, Nimble, Safety and Environment, Innovative, Teamwork, Every Customer Matters
* Manage risk, and implement and supervise application of controls
* Supervise application of compliance obligations, report and remediate breaches as encountered
* Leads a team by providing supervision and information
* Collaboration with others across Onsite and external to Onsite to achieve the required goals
Desired Skills and Experience
Essential
* 1– 3 years relevant experience
* Ability to support and lead a team
* Exceptional customer service, communication and relationship building skills
* Professional and courteous phone manner and demeanour
* Strong organisation, prioritisation and administrative skills
Ability to use systems and accurately enter & report on data
* Ability to successfully manage competing objectives, multi task and be flexible
Desirable
* Certificate in business administration, leadership, customer service or similar
* 3 + years relevant experience
* Experiencing successfully leading a team
* Previous experience working in a rental, sales or service role within the hire industry
* Working knowledge of the Baseplan