Event, Restaurant & F&B Supervisor - Hospitality Professional
About Us:
Serafino, located in the heart of McLaren Vale, is renowned for its stunning location, award-winning wines, and exceptional hospitality. We are seeking a dynamic and experienced Front of House Supervisor to join our management team. If you have a passion for delivering exceptional service and creating memorable experiences, we want to hear from you!
Key Responsibilities:
* Lead and manage the hospitality team during functions and events, ensuring a seamless and high-quality experience for all guests
* Coordinate and oversee the setup, execution, and breakdown of events, including weddings, corporate functions, and special celebrations
* Work closely with the Events Manager and Head Chef to ensure all client expectations are met and exceeded
* Supervise the day-to-day operations of the Serafino Restaurant
* Train, mentor, and motivate team members, fostering a positive and collaborative working environment
* Monitor and maintain service standards, ensuring consistency and attention to detail
* Handle any guest inquiries or issues promptly and professionally, ensuring customer satisfaction
* Assist in developing and implementing operational procedures to enhance the efficiency and effectiveness of the hospitality team
* Contribute to the ongoing success of Serafino by driving the calendar of events
Requirements:
* Proven experience in a leadership role within the hospitality industry
* Strong organisational and multitasking abilities, with the capacity to handle high-pressure situations
* Excellent communication and interpersonal skills, with a focus on guest satisfaction
* Ability to work flexible hours, including evenings, weekends, and public holidays
* A keen eye for detail and a commitment to maintaining high service standards
* RSA certification is required
* Responsible Person Badge is desirable
What We Offer:
* Negotiable salary based on relevant experience and qualifications
* An opportunity to work in one of McLaren Vale’s premium wineries
* A supportive and experienced team environment
* Staff discounts on Serafino wines
How to Apply:
If you are a motivated and enthusiastic leader with a passion for hospitality, we would love to hear from you. Please click “apply” to send your resume and a cover letter outlining your experience and why you would be a great fit for this role.
We would like to appoint someone ASAP to this role; however, we will take applications up until November.
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