The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.
About Us: We are a leading technology services company committed to delivering innovative solutions to our clients. Our team is dedicated to excellence, and we are looking for a talented Application Support Delivery Manager to join us in Perth. If you have a passion for technology, exceptional communication skills, and a proven track record in software development and service delivery management, we want to hear from you!
Role Overview: As an Application Support Delivery Manager, reporting to the SDM, you will play a critical role in managing and delivering with a team, application support services and custom development projects. You will engage with C-level stakeholders, manage relationships with clients and vendors, and lead a team to ensure the successful delivery of our services.
Key Responsibilities:
* Communication and Stakeholder Management:
o Engage with C-level stakeholders, providing exceptional communication both written and verbal.
o Demonstrate excellent consulting and stakeholder management skills.
o Work directly with clients and vendors to manage expectations and deliver results.
* ITIL/ITSM and DevOps:
o Apply a strong understanding of ITIL/ITSM methodologies, including Release Management and SDLC.
o Utilize proven experience with DevOps practices and tools to streamline processes.
* Technical Expertise:
o Possess a strong knowledge of corporate technologies, applications, and cloud, with a background in applications development.
o Manage corporate application support services, including core services, project services, and architectural services.
* Leadership and People Management:
o Demonstrate excellent people management and leadership skills.
o Manage multiple staff and prioritize work effectively.
o Influence and negotiate with stakeholders to achieve desired outcomes.
* Process Improvement and Project Management:
o Implement process improvements to enhance the efficiency and effectiveness of application delivery.
o Apply project management methodologies (Waterfall/Agile) for custom development and platform projects.
Qualifications:
* Experience:
o 7+ years in software development, with at least 3 years in project delivery and 2 years in application operational support.
* Education:
o Tertiary qualifications in computer science or a related discipline.
* Skills:
o Excellent communication skills, both written and verbal.
o Strong consulting and stakeholder management skills.
o Proficient in ITIL/ITSM methodologies and DevOps practices.
o Solid understanding of corporate technologies, applications, and cloud.
o Strong negotiation and influencing skills.
o Proven ability to manage application support services and lead a team.
o Experience in project management methodologies (Waterfall/Agile).
o Demonstrated capability in process improvements and application lifecycle management
WHAT’S IN IT FOR YOU?
In exchange for your exceptional technical skills, customer focused performance & out of the box thinking you’ll be rewarded with a career changing experience only consulting can provide.
* Diverse and challenging project work
* Flexible public holiday benefits and option to purchase up to 2 additional weeks leave per year
* Training and development opportunities
* Salary sacrifice, motor and novated leases
* Committed health & wellbeing plan including Employee Assistance Program
* 12 weeks paid parental leave, increasing to 20 weeks for 5+ years service
* Corporate partnerships
DIVERSITY & INCLUSION
We celebrate the diversity of people, and we pride ourselves on ensuring everyone belongs. As an equal opportunity employer, we want to create opportunities for everyone and will consider all applications without bias.
We value our collaborative culture and work together to support a variety of community organisations and social issues.
Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward – so that you’re always ahead of tomorrow.
We’re that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success – across business, government and beyond.
We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We’re backed by a global reach that makes us a truly game-changing alternative in the digital services space – with local decision-making and authority. And we’re powered not just by technology, but by passionate people who are fearlessly committed to getting it right for our customers.
Transformative digital solutions take the right team, making the right moves at the right time. You’ve found yours with NRI.