About Us
JB Hi-Fi Group is one of Australasia's largest and most trusted retailer groups.
Specialising in consumer electronics, home entertainment, small appliances, and white goods.
Purpose
Help People with Better ways to Live, Learn, Work and Play.
Our Vision
Own the tech and entertainment space, grow our customer base and support our people to be the best and deliver the highest quality service.
Why Join JB Hi-Fi?
We have a supportive and inclusive team that embraces individuality and diversity.
We are one of Australia's most iconic and trusted brands, with a rich history in the consumer retail industry.
You will have exposure to ongoing training & development opportunities from day one.
Long-Term Career Opportunities
Fantastic career opportunities across the broader JB Hi-Fi/The Good Guys Group.
Community Support
JB team supports vulnerable communities by making donations to our Helping Hands workplace giving program.
Every dollar our team donates, JB matches and together we have donated more than $35m to our charity partners to make a meaningful difference to the social and environmental issues that our people are passionate about.
Benefits
Generous team member discounts across a range of products as well as a leading commission structure for sales positions.
Flexibility, 12 weeks' paid parental leave, novated leasing, Employee Assistance Program and more.
About the Role
As a Counter Specialist, you will contribute to the continued sales growth of the store through delivering excellent customer service, while ensuring compliance to core policy and procedures.
Key responsibilities:
* Contributing to improving processes at the counter by ensuring systems are implemented and followed.
* Working collaboratively as part of a team in delivering a positive experience for both instore and online customers and effectively resolving customer complaints and queries as required.
* Train and support new counter team members in understanding all systems and processes.
About You
Positive can-do attitude.
Results-driven with a strong focus on delivering the best customer outcomes.
Strong multi-tasking skills, coupled with your keen eye for detail will see your success in this role.
Background in cash handling, including EFTPOS facilities (ideal, but not essential).
Equal Opportunity Employer
JB Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.