Customer Service Manager - Perth Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you'll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.
Description Job Summary: The Customer Service Manager (CSM) serves as main point of contact with the Customer. Works with the Service Center Team to maintain and develop a positive relationship with current and future Customers. Responds to Customer inquiries and is responsible for assuring Customer satisfaction by coordinating with the Service Center Team.
Job Responsibilities: Coordinate and communicate all aircraft issues with the customer.Meet customer upon arrival, review work scope with Customer and add squawks as required during arrival debrief.Define communications and discrepancy approval process with the Customer throughout visit.Actively seek upselling opportunities in the areas of maintenance, parts, warranty and other associated programs that provide value to the customer.Market Service Center capabilities to new and existing customers. Foster a positive relationship between the customer and the Textron Aviation service network.In conjunction with Finance, review program coverage and pricing. Build, review and approve or change Pro Forma invoice.Participate in the Service Center safety culture.Upon departure debrief, meet with Customer to review terms, work accomplished, list of open discrepancies and return aircraft logbook.Post-delivery follow-up with Customer to assure that open issues involving parts, return maintenance, or billing issues are resolved.Qualifications Qualifications and Experience Bachelor's degree preferred or in lieu of degree a minimum of 5 years aircraft maintenance experience and/or relative customer service experience required.Relative aircraft maintenance experience is preferred.Interpersonal savvy, ability to build and maintain strong customer relationships.Ability to anticipate and address customer needs.Excellent written and verbal communication.Possesses good organization and time management skills.Attention to detail, goal oriented.Ability to prioritize and manage time-sensitive responsibilities.Highly motivated.Ability to work in a team environment.Recruiting Company: Textron Aviation
Primary Location: Australia-Perth
Job Function: Flight Operations
Schedule: Full-time
Job Level: Individual Contributor
Job Type: Standard
Shift: First Shift
Job Posting: 02/21/2025, 5:41:23 AM
Job Number: 330611
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