Customer Banking Specialist - Pakenham Branch
We are a customer and community-focused network of branch colleagues.
As the public face of CommBank, our Retail Banking Services (RBS) team delivers a seamless banking experience to over 10 million personal and small business customers.
About the Role
* Have in-depth conversations with every customer about how we can support their overall banking needs, including Home Loans, Business Banking & Financial Advice.
* Support customers with enquiries, maintenance on accounts, and process applications for credit products.
* Complete Financial Health Checks to assess customers' financial needs and identify any changes.
* Provide options for the customer through education and demonstration of our in-branch technology and digital banking options.
Key Requirements:
* Proven experience delivering exceptional Customer Service, ideally in Financial Services, Retail or Hospitality.
* Excellent communication skills and the ability to articulate financial terms in a clear way.
* The ability to ask the right questions, find solutions, act with integrity, and place the customer at the centre of everything you do.
* A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.
Working with us means you'll positively impact our customers' lives and be there for them when they need us. If this role matches your experience and career goals, apply today.