Halls Gap - Grampians Eco YHA is a stylish and comfortable eco-certified property that has been architecturally designed with the environment in mind. Situated in Halls Gap on the outskirts of the stunning Grampians National Park, this property is the ideal base for travellers seeking an outdoor adventure or relaxing getaway. The award-winning 64-bed property regularly receives excellent guest reviews and contains all the features and more that guests need for an amazing stay. The property contains a mix of private and co-living rooms and facilities including two self-catering kitchens, two guest lounges with cosy wood fire heaters, free Wi-Fi all throughout the property, an herb garden, BBQ, beautiful outdoor spaces, and on-site car and coach parking.
A rare opportunity has become available to lead the operations of this 110-bed property. This role is suited to a hands-on manager who enjoys leading from the front and being involved at all levels of the operation. With a passion for tourism, hospitality, and leadership, the Property Manager is responsible for creating exceptional guest experiences, leading a small diverse team, and utilising financial acumen to drive the success of the business.
Key Aspects of the Role:
* Leadership: Provide visionary leadership to the entire team, fostering a culture of excellence, teamwork, and guest satisfaction. Recruit, train, and mentor team members, promoting their growth and professional development.
* Guest Experience: Ensure positive and life-changing traveller experiences by maintaining the highest standards of cleanliness, safety, local experience opportunities, and exceptional service to diverse segments.
* Business and Budget Management: Creating business plans and annual budgets that ensure business development and growth. Consistent, efficient, and comprehensive cost control, revenue management, and financial reporting.
* Quality Control and Compliance: Maintain national quality standards and ensure that all operations comply with local, state, and Australian laws and regulations.
* Marketing, Partnership, and Promotion: Collaborate with the Customer team to implement marketing strategies to attract and retain guests and increase spend; including social media management, and partnerships with local tour operators and other purpose-driven businesses.
The ideal candidate will have:
* Self-motivation, hands-on, and willing to perform all duties that are required in managing a small accommodation site.
* Knowledge of Property Management Systems and advanced computer literacy.
* 2+ years’ experience in an accommodation leadership role.
* Exceptional leadership and team-building skills.
* A desire to work on the front line of the business across housekeeping and reception.
* Financial acumen and budget management experience.
* Excellent communication and customer service skills.
* Strong change management, problem-solving, and decision-making abilities.
* Knowledge of local market trends and competition.
* A commitment to customer service and providing guests with a unique and memorable YHA experience.
What’s in it for you?
* A comfortable three-bedroom apartment.
* Competitive salary.
* Professional learning and development opportunities.
* Training and support for YHA systems and required IT infrastructure.
* Health and Wellbeing, including an Employee Assistance Program.
* Supportive and collaborative work environment.
* Opportunity to travel to other YHA properties for training and leadership events.
* Social events to the snowy mountains and other locations for team building.
* Access to benefits and discounts as part of YHA’s national network.
Our Culture
At YHA, you can expect to be treated with dignity and respect. We’re committed to creating a diverse and inclusive workplace environment.
* Gender Balance – empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
* Indigenous Australians – provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.
* Accessibility – improving the accessibility (physical or otherwise) of our properties, workplaces, and digital platforms for team members, contractors, and guests with a disability.
* Flexible Working – supporting and empowering our people to balance their work and life commitments through a flexible working culture.
* Pride – enabling our LGBTQIA+ community to be their authentic selves and grow at YHA.
If you are ready to take on the challenge of managing this vibrant property, are excited by the opportunity to lead a dynamic team, and have a passion for delivering exceptional guest experiences, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate.
A National Criminal History Check is a mandatory step in the recruitment process.
We encourage Aboriginal and Torres Strait Islander people to apply.
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