ISCS part of ARA Group, is a reputable national electronic security solutions distributor providing products and solutions to the Security, Access Control and CCTV industry with an evolving range of products from leading brands.We are looking for a Technical Support / Sales Specialist, you will be responsible for providing technical assistance with system designs & technical enquiries along with resolving customer technical issues that arise.Key Responsibilities:Respond to customer inquiries via phone, email, and Remote software access e.g. TeamViewerTroubleshoot and resolve technical issues related to hardware and softwareProvide clear and concise instructions to customers to help them resolve their issuesDocument customer interactions and resolutions in our CRMBuild and maintain relationships with key clients and partnersProvide technical expertise to customers and assist them in selecting the appropriate products and solutionsAbout you:3+ Years experience in the IT computers & networking, Electronic Security, Access Control and CCTV industryStrong technical aptitude and troubleshooting skillsExcellent verbal and written communication skillsProven ability to work independently and as part of a teamKnowledge of various IT operating systems and software applicationsDirect applicants only - No recruitment agencies pleaseSeniority levelMid-Senior levelEmployment typeFull-timeJob functionCustomer Service and Information TechnologyIndustriesIT System Operations and Maintenance
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