The Role
We are looking for an experienced Service Delivery Manager looking for flexible working conditions to join us on a permanent part time basis either 2-3 days per week or potentially spreading the 24 hours across 5 days.
As the Service Delivery Manager, you will play a crucial role in ensuring the smooth and efficient delivery of projects and manage multiple vendors and third-party relationships, ensuring they adhere to service level agreements and deliverables. You will provide technical guidance and oversight to internal teams and vendors alike, ensuring alignment with company processes and industry best practices. Managing key stakeholders will be pivotal, as you will serve as the primary point of contact for vendors, advocating for the company and ensuring outcome are met in accordance with company policy. Your strategic input and leadership will be instrumental in driving continuous improvement initiatives and maintaining high service standards across all deliverables.
Your responsibilities include but are not limited to:
1. Scope and Change Management
2. Driving future technology roadmaps for the company
3. Assist in development of ITIL Aligned Service Processes
4. Relationships with finance and key commercial functions
5. Requirements gathering, writing business cases focusing on ROI, basic project management
6. Develop deep understanding of the company's goals including orchestration of strategic business planning, roadmaps and workshops
What skills you will bring to the team:
7. Minimum of 3 years’ work experience in Service Management
8. ITIL Service Management accreditation
9. Strong working knowledge of ITSM service delivery concepts
10. Demonstrated ability to lead and collaborate with a multi-disciplined team
11. Demonstrated skills in negotiation, organisation, and time management
12. Ability to influence external & internal stakeholders as part of a continuous improvement life cycle