Full-time/Permanent Role based in Adelaide WFH opportunity 3x days per week Start date 18th of November Are you a motivated team player ready to kick-start or grow your career? We have number of permanent Customer Care Consultant opportunities available in Adelaide, and we're on the lookout for enthusiastic individuals who are passionate about delivering the best customer service to clients Play a key role in helping customers maximize their financial benefits and learn valuable skills in finance, tax, and customer support. Role: Customer Care Consultant Eligibility: Australian Citizens or Permanent Residents only Hours: Anticipated 38 hours per week - 4 rotations between 7:30 am to 6:30 pm Working days: Monday to Friday Position Type: Permanent Salary: $58,823 per annum super Start Date: 18th November Paid Training/Induction: 8-12 weeks Location: Adelaide (Hybrid) Adelaide: 2 office days (Wed and Thurs), 3 days Work from home. About the company: Our client, a leading salary packaging provider in Australia, specializes in offering workplace benefits that deliver genuine tax savings, empowering customers to maximize their financial resources. About the role: As a Customer Care Consultant, you'll be the go-to person for customers, providing top-tier service across various platforms. Your role will include answering inquiries, resolving concerns, and educating customers on how to maximize their benefits through salary packaging. You will be responsible for: Answering customer enquiries in a courteous and professional manner on the first call where possible to deliver an efficient, accurate and enthusiastic customer experience both inbound and outbound. Help customers discover extra products to maximize their salary benefits Investigate customer complaints and provide resolution where possible, before escalating. Proactively assess the health of a customer account ensuring where appropriate solutions are implemented to ensure customers are receiving the maximum salary packaging benefits Guide customers through using the self-service portal and assist with account changes and basic tax-related inquiries (we'll provide training) Focus on Net Promoter Score by delivering high quality customer service on every customer interaction. About you: We're seeking proactive team players with a passion for helping others. You'll thrive in this role if you're great at multitasking, have an eye for detail, and enjoy connecting with people over the phone. You will have: Prior experience in customer service roles is essential Experience in a call centre would be highly beneficial Ability to hit multiple KPIs Excellent communication skills, both written and verbal Confidence in explaining financial concepts and helping customers understand their options A knack for building rapport and upselling products where relevant Tech-savvy and comfortable navigating different systems Sharp data entry skills and an eye for accuracy Knowledge and understanding of Fringe Benefits Tax or Knowledge in salary packaging - would be highly regarded Why Join? Be part of a fun and energetic team with plenty of room to grow Play a key role in helping customers maximize their financial benefits Learn valuable skills in finance, tax, and customer support Hybrid work options available Interested? Make sure to apply Reference number: BBBH241075 Profession:Administration & Office SupportCustomer Service Administration & Office SupportCustomer Service Administration & Office SupportCustomer Service Company: Hudson Australia Date posted: 28th Oct, 2024